作者derekk (可可)
看板iPhone
標題Re: [問題] iTunes 最新退費格式？
時間Tue Jul 31 22:52:14 2012
: 回文一下好了
: 前文底下網友推文的方式無法使用
: 回報問題之後 沒有地方可以填寫問題 (之前都是這樣) 但現在不行
: 只會跳到http://www.apple.com/uk/support/itunes/ itunes support的頁面
: 沒有可以填寫問題寫e-mail的地方
: 有網友最近有退費的經驗嗎? 還是因為我人在中國無法連到那個畫面?
你有試過我上次推文中的方法嗎?
購買記錄-->點選你要退的軟體-->問題回報-->填寫就對了
可能我沒說明清楚那個直接用 iTune 軟體就可以了
網頁我原本也是一直找那個 Email 頁
後來發現直接在 iTune 中的購買記錄
然後點選軟體後, 再點旁邊的問題回報
就可以看到之前許多網頁上看到的那個問題填寫頁
可以選你退費的原因, 我是選:
This application is not compatible with my device
其實我應該是選錯類別
因為我要買 Slingplayer iPhone版, 錯買 Slingplayer iPad版
是我的 Slingbox 硬體不符合
反正我就和他解釋買錯版本, 也和他說明我已經買 iPhone版
請他幫我退 iPad版的... 當然以上的信是用英文寫的
也如同板友所說 apple 馬上回信如下:
Dear XXXX,
Thank you for contacting iTunes Store Customer Support. My name is Rea and it
is my pleasure to assist you. I hope all is well with you today.
Based on the information provided, it is my understanding that you are having
an issue with the unintentional purchase of the wrong version of the app
"SlingPlayer" which is for iPad. I know how important this is to you and I
will do my best to help.
A refund in the amount of 450.00 TWD has been posted to your account.
Refund processing times vary and can normally take from 7 to 10 business days.
Please contact your financial institution for details related to processing
times.
The iTunes Store provides a warning message that asks if you are sure that
you want to buy an item. This warning can be turned off. If you would like
to make sure that this warning is on, you can reset the warnings in the iTunes
Store by following the instructions in this article:
Resetting iTunes Store warnings
http://support.apple.com/kb/xxxxx
Additionally, you can make modifications on certain devices that will prevent
them from making purchases:
iPhone, iPad, and iPod touch: Understanding Restrictions
http://support.apple.com/kb/xxxxx
If you have any questions, concerns, or need any additional assistance with
this matter, please don't hesitate to reply to this email. Take care and have
a great day XXXXXXXX!
Sincerely,
Rea
iTunes Store Customer Support/Mac App Store Customer Support
http://www.apple.com/support/itunes/ww/
大致就是以上的信, 雖然是制式的, 但看起來還算親切
而且退費速度還不錯, 信中說七到十天, 事實上四天就刷退給我了
給你參考看看....
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◆ From: 123.24.165.251
1F：→ derekk:對了我是 7/9申請的 07/31 22:53
2F：推 qwerzxcvqwer:其實可以寫中文了，只是回信會是簡體中文而已 07/31 23:11
3F：推 diabloevagto:寫中文+1 07/31 23:18
4F：→ derekk:被m了 那補充說明一下文中xxxx 是名字 超連結我也改過 07/31 23:51
5F：→ Ithildin:其實目前也有機會收到繁忠回信了 好像新加坡還是香港那邊 07/31 23:52
6F：→ Ithildin:的客服人員 07/31 23:52
7F：→ derekk:另外說明Slingplayer雖然強調不支援Slingbox classic 其實 07/31 23:52
8F：→ derekk:iPhone版的還是有支援 iPad版就不行 這就是我的狀況 07/31 23:52
9F：→ derekk:Slingplayer我追蹤了很久 因為以900真的買不下去 這個月難 07/31 23:53
10F：→ derekk:得限時半價就買下去了 有需要的未來可留意 多年來從沒降過 07/31 23:54
11F：推 Dylan:我買錯專輯也用一樣的方式退 ! 而且客服超快就回信 08/01 02:56
12F：→ muse1313:香港吧?新加坡不是也用簡體字? 08/01 09:04