作者derekk (可可)
看板iPhone
标题Re: [问题] iTunes 最新退费格式？
时间Tue Jul 31 22:52:14 2012
: 回文一下好了
: 前文底下网友推文的方式无法使用
: 回报问题之後 没有地方可以填写问题 (之前都是这样) 但现在不行
: 只会跳到http://www.apple.com/uk/support/itunes/ itunes support的页面
: 没有可以填写问题写e-mail的地方
: 有网友最近有退费的经验吗? 还是因为我人在中国无法连到那个画面?
你有试过我上次推文中的方法吗?
购买记录-->点选你要退的软体-->问题回报-->填写就对了
可能我没说明清楚那个直接用 iTune 软体就可以了
网页我原本也是一直找那个 Email 页
後来发现直接在 iTune 中的购买记录
然後点选软体後, 再点旁边的问题回报
就可以看到之前许多网页上看到的那个问题填写页
可以选你退费的原因, 我是选:
This application is not compatible with my device
其实我应该是选错类别
因为我要买 Slingplayer iPhone版, 错买 Slingplayer iPad版
是我的 Slingbox 硬体不符合
反正我就和他解释买错版本, 也和他说明我已经买 iPhone版
请他帮我退 iPad版的... 当然以上的信是用英文写的
也如同板友所说 apple 马上回信如下:
Dear XXXX,
Thank you for contacting iTunes Store Customer Support. My name is Rea and it
is my pleasure to assist you. I hope all is well with you today.
Based on the information provided, it is my understanding that you are having
an issue with the unintentional purchase of the wrong version of the app
"SlingPlayer" which is for iPad. I know how important this is to you and I
will do my best to help.
A refund in the amount of 450.00 TWD has been posted to your account.
Refund processing times vary and can normally take from 7 to 10 business days.
Please contact your financial institution for details related to processing
times.
The iTunes Store provides a warning message that asks if you are sure that
you want to buy an item. This warning can be turned off. If you would like
to make sure that this warning is on, you can reset the warnings in the iTunes
Store by following the instructions in this article:
Resetting iTunes Store warnings
http://support.apple.com/kb/xxxxx
Additionally, you can make modifications on certain devices that will prevent
them from making purchases:
iPhone, iPad, and iPod touch: Understanding Restrictions
http://support.apple.com/kb/xxxxx
If you have any questions, concerns, or need any additional assistance with
this matter, please don't hesitate to reply to this email. Take care and have
a great day XXXXXXXX!
Sincerely,
Rea
iTunes Store Customer Support/Mac App Store Customer Support
http://www.apple.com/support/itunes/ww/
大致就是以上的信, 虽然是制式的, 但看起来还算亲切
而且退费速度还不错, 信中说七到十天, 事实上四天就刷退给我了
给你参考看看....
--
※ 发信站: 批踢踢实业坊(ptt.cc)
◆ From: 123.24.165.251
1F：→ derekk:对了我是 7/9申请的 07/31 22:53
2F：推 qwerzxcvqwer:其实可以写中文了，只是回信会是简体中文而已 07/31 23:11
3F：推 diabloevagto:写中文+1 07/31 23:18
4F：→ derekk:被m了 那补充说明一下文中xxxx 是名字 超连结我也改过 07/31 23:51
5F：→ Ithildin:其实目前也有机会收到繁忠回信了 好像新加坡还是香港那边 07/31 23:52
6F：→ Ithildin:的客服人员 07/31 23:52
7F：→ derekk:另外说明Slingplayer虽然强调不支援Slingbox classic 其实 07/31 23:52
8F：→ derekk:iPhone版的还是有支援 iPad版就不行 这就是我的状况 07/31 23:52
9F：→ derekk:Slingplayer我追踪了很久 因为以900真的买不下去 这个月难 07/31 23:53
10F：→ derekk:得限时半价就买下去了 有需要的未来可留意 多年来从没降过 07/31 23:54
11F：推 Dylan:我买错专辑也用一样的方式退 ! 而且客服超快就回信 08/01 02:56
12F：→ muse1313:香港吧?新加坡不是也用简体字? 08/01 09:04