更新退費過程： 1. 工作天指週一到六。 2. Royal Mail一般是5-10工作天寄達。 3. Kitbag希望我們等超過15工作天再去吵他們。XD 4. 超過25工作天的話用電話/mail聯繫並提供地址， Kitbag會寄需填寫的表格，並詢問要退款或視庫存狀況重新寄送。 5. 要求退費的話，2-3工作天後可去信用卡明細檢查。 過25工作天後回信要求退費，Kitbag很迅速的就完成手續了耶！ 直接貼信件內容給以後遇到同樣事件的版友參考囉。=) 下面是落落長的原文，可以略過。XD ----------------------------要求退費後的第一封------------------------------- Thank you for your email. I can confirm that having looked into your account and we are going to send you a denial of recipt form. If you can complete the form and return it to us then we can process the matter further. If you require any further assistance, please do not hessitate to contact us --------------第二封就是正式表格（直接寫好正確答案囉！XD）------------------- To help me with our enquires please would you kindly place an X against your answer to the questions below. Please be advised that these questions must be answered on the form itself and not returned in a separate email/letter. * Has the parcel been received? YES……….NO…X…If YES, what date: ---------------------- * Have you contacted the sender? YES…X….NO…….. If YES, what date: 請填寫與Kitbag聯絡的日期 * Have you contact royal mail? YES……….NO…X…If YES, please provide details · Please confirm if you would like a refund or a resend? Refund…X… Resend………（如果要重寄的話可以選後面的選項） Please be advised that if there is no further stock a refund will have to be issued. If this is not returned to Kitbag within seven days we will assume your parcel has been delivered and no further action will be taken ----------------------最後一封（隔天就收到款項囉！）-------------------------- We would like to confirm your refund against order RE-7884253 has been completed. Please allow 2/3 working days for this to appear in your account. This refund covers the following products: （商品明細中略） If you require any further assistance please do not hesitate to contact customer services ※ 引述《juuto (Powerful GoGoGo!!!)》之銘言： : 原文： : I can confirm your order was despatched out with Royal Mail on 11/10/2010. : This service should normally take 5-10 working days for delivery with this : delivery method; If after this period the order remains un-delivered it is : a requirement with the Royal Mail that you allow further 15 working days : (Monday – Saturday) before contacting us. : If you do not receive your order after the 25 working days please contact us : by telephone or email and we will conduct further investigations. To assist : us with the investigation please include your full shipping address. : We may ask you to complete and return a denial of receipt form. Once we : receive the completed form we will be able to offer you a full refund or a : re-send of the products ordered. All re-send requests are subject to stock : availability. --

※ 發信站: 批踢踢實業坊(ptt.cc) ◆ From: 60.250.238.157 ※ 編輯: juuto 來自: 60.250.238.157 (11/18 09:46)