※ 引述《iyo (iyo)》之銘言： : 標題: [請益] Seagate RMA 回信看不太懂 : 時間: Tue Sep 21 22:10:53 2010 : : 以下是我送RMA以後第一次收到的信， : 他們給了我以下這個表格數據 : : 並且從信的第一段看來， : RUR值若大於零，則我的故障不在保固範圍內 : 所以我的RUR值是零，那應該表示Seagate接受更換硬碟給我，對嗎? : : 可是這信的後面幾段都是在描述一些不符合保固範圍時，對方的的作法 : 想要請問大家，到底我送RMA是有成功還是沒成功? : 要是沒成功一定要負擔運費什麼的嗎? 該怎麼負擔? : : 第一次送RMA所以有些東西還看不太懂，麻煩大家了，謝謝 : : : Total Requested Quantity : 1 : Total Clean Received Quantity : 1 : Total Expected Not Received Qty : 0 : Total Discrepant Quantity : 0 : Total Return Unrepaired Quantity : 0 : Total OOW Charges : 0.00 : : : ---------------------------------------------------------------------------- : : Dear Sir or Madam, : : If your Return Acknowledgement above shows the Total Return Unrepaired : Quantity (RUR) greater than 0, then we have determined that your RMA includes : products that are not covered by Seagate's warranty and Seagate has no : obligation to replace these products. Your warranty claim for these products : has therefore been rejected as invalid. 若 RUR > 0 ,表示你送到 Seagate 包裹裡面混了不受 Seagate 保固的產品. 因此這個 RMA 是被拒絕且無效的. : : For a full list of all conditions not covered by warranty, please reference : warranty statement supplied with the product and also reference our Seagate : Return Policy on our website at www.Seagate.com. Please also reference the : Seagate Warranty Void Checklist on our website under Warranty Support and : Returns Assistance as a visual aid for items that Seagate will not accept as : a justified warranty claim. 簡言:保固條款請看網站 : : The aforementioned product(s) will be Returned to you Un-Repaired. Please be : advised that you must pay all applicable duties and customs charges for : shipments to and from Seagate. You may also be required to pay freight costs : associated with returning the product(s) to you. : 要拿回這些 RUR 的硬碟,請付來回運費跟一切必要的開支 : If no arrangements have been made 30 days after this notice, you will : automatically release ownership of the drives to Seagate (not applicable to : AMER(US,Canada and Brazil)) 若不願意在 30 天內承諾支付相關費用,你對這些丟到 Seagate 的RUR 硬碟放棄所有權 (此宣告不適用於美加跟巴西) : : -- :

※ 發信站: 批踢踢實業坊(ptt.cc) : ◆ From: 59.114.204.90 : 推 hostage911 :他的意思是說TOTAL RUR大於0就沒有保固 09/21 23:30 : → hostage911 :其他的就是說你的資料是正確的嗎 09/21 23:31 這封算是制式信吧,總之 RUR = 0 ,就不用在意這封信... --

※ 發信站: 批踢踢實業坊(ptt.cc) ◆ From: 61.217.88.138