※ 引述《iyo (iyo)》之铭言： : 标题: [请益] Seagate RMA 回信看不太懂 : 时间: Tue Sep 21 22:10:53 2010 : : 以下是我送RMA以後第一次收到的信， : 他们给了我以下这个表格数据 : : 并且从信的第一段看来， : RUR值若大於零，则我的故障不在保固范围内 : 所以我的RUR值是零，那应该表示Seagate接受更换硬碟给我，对吗? : : 可是这信的後面几段都是在描述一些不符合保固范围时，对方的的作法 : 想要请问大家，到底我送RMA是有成功还是没成功? : 要是没成功一定要负担运费什麽的吗? 该怎麽负担? : : 第一次送RMA所以有些东西还看不太懂，麻烦大家了，谢谢 : : : Total Requested Quantity : 1 : Total Clean Received Quantity : 1 : Total Expected Not Received Qty : 0 : Total Discrepant Quantity : 0 : Total Return Unrepaired Quantity : 0 : Total OOW Charges : 0.00 : : : ---------------------------------------------------------------------------- : : Dear Sir or Madam, : : If your Return Acknowledgement above shows the Total Return Unrepaired : Quantity (RUR) greater than 0, then we have determined that your RMA includes : products that are not covered by Seagate's warranty and Seagate has no : obligation to replace these products. Your warranty claim for these products : has therefore been rejected as invalid. 若 RUR > 0 ,表示你送到 Seagate 包裹里面混了不受 Seagate 保固的产品. 因此这个 RMA 是被拒绝且无效的. : : For a full list of all conditions not covered by warranty, please reference : warranty statement supplied with the product and also reference our Seagate : Return Policy on our website at www.Seagate.com. Please also reference the : Seagate Warranty Void Checklist on our website under Warranty Support and : Returns Assistance as a visual aid for items that Seagate will not accept as : a justified warranty claim. 简言:保固条款请看网站 : : The aforementioned product(s) will be Returned to you Un-Repaired. Please be : advised that you must pay all applicable duties and customs charges for : shipments to and from Seagate. You may also be required to pay freight costs : associated with returning the product(s) to you. : 要拿回这些 RUR 的硬碟,请付来回运费跟一切必要的开支 : If no arrangements have been made 30 days after this notice, you will : automatically release ownership of the drives to Seagate (not applicable to : AMER(US,Canada and Brazil)) 若不愿意在 30 天内承诺支付相关费用,你对这些丢到 Seagate 的RUR 硬碟放弃所有权 (此宣告不适用於美加跟巴西) : : -- :

※ 发信站: 批踢踢实业坊(ptt.cc) : ◆ From: 59.114.204.90 : 推 hostage911 :他的意思是说TOTAL RUR大於0就没有保固 09/21 23:30 : → hostage911 :其他的就是说你的资料是正确的吗 09/21 23:31 这封算是制式信吧,总之 RUR = 0 ,就不用在意这封信... --

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