damn, computer problem, I cannot type in Chinese... Please forgive me that I have to type in English. Actually, PMP knowledge (PMBOX) does teach you what aspects you need to pay attention when dealing with a change decision like ECN. Before ECN, it comes ECR, Enginnering change request. After being evaluated and approved by your supervisor and other members who has authority to make decision, then ECN is issued. ECN means that the change has been approved and tdhe project team need to follow the change notice to adjust their work. In PMBOX, ECN is named as "approved change request" What you can deal with it is to make it into an input and then put it into the suitable processes as defined in PMBOX. You can see how many details you can asnwer in your job interview after studying PMP courses or the PM bible ~PMBOX :) I believe your interviewer is testing how careful thinker you are. Whether you have the ability to consider every possible aspects before put it into action. Even though, you do not have clear idea about their area, you can still answer this question in great detail. Action without a sound plan is dangerous and costly. The project is doomed to fail. the following are processes you had better to take into consideration when you deal with such change 1. Direct and manage project execution: the way to manange your project 2. Scope defition: you have to redefine your scope. What is the new requirement, constraint, assumptions, boundary to complete the project. 3. re-create WBS: this means that you have to create an adjusted work breakdown structure. What is the new concept of the work backage? what kind of the new scope baseline you need take care of? 4. Scope control: make sure the new scope is in control, and also see if the new change request needs to make after your analysis of variance. 5. activity sequencing: when you receive the change notice, it may affect previous activity sequencing so that you'd better to re-plan it. 6. Activity resource estimating: resource here refers to mateirals and human resource. AFter you receive ECN, you need to re-estimate the resoure you need and requirment to obtain those resoureces as well as calendars of these resources. Maybe you find out some problems, like material shortage or lack of suitable human resource or skills, then you need to file another change request like ECR. 7. Schedul control: the new change certainly change your originally schedul, so you need to control the new schedul to fulfil its schedul baseline 8. cost control: as the work concept changes, new cost may be added into your budget. Also, this affect how you use cost and earned value to evluate your work performance as well as the forcast of futer cost and schedule progress. 9.now it comes to quality. First is to perform quality assurance. Quality assurance is to make sure you have perform right quality process to comply with your company and government policy. 10. quality control: prevetion the later problems. You have to make sure the new change will cause new factors to affect the quality either in time, method, material, measurement, personnel, and environment. What is the new process to prevent those? 11. performance reporting: When the change is in progress, the new performance need to examine and report. 12. and then you have to monitor the risk comes after the new change make. What kind of action you need to make to prevent it. Who you need to assign to take action to reponse the risks. What cost and schedule delay may come from risk. .............................. ※ 引述《birdpon (Dame un beso)》之銘言： : ※ 引述《cuteluluc (煩ㄚ煩~)》之銘言： : : PMP 的課程相關的資料其實我有大概看過.. : : 不過感覺都是很理論性的.. : : 我想到最近面試一個面試官問我的一個問題.. : : 如果你是 PM.. 你簽到一份 ECN (工程變更通知).. : : 你會注意到那些事情??.. 要怎樣去處理??.. (這個PMP應該沒教到吧?) : 這邊我來猜一下是怎麼一回事好了～ :p : 看起來，是一個公司內部的產品，比如說，可能是賣給客戶， : 然後客戶反應有問題，或者是發現原本的規格不合原本設計的需求， : 所以要做修改？ : ECN, Engineering Change Notice. : 如果PM被工程單位告知有ECN，那我會先看一下這個ECN會影響到哪些層面？ : 會影響到marketing spec？還是只是一個hot fix？ : schedule會不會delay？客戶願意無條件接受嗎？ : 除了客戶層面，還有這個ECN是不是代表要多花錢去修正些甚麼東西？ : 我會就customer, schedule, cost, feature...，各方面去做一個評估報告， : 看當初這個產品被賦予的任務是甚麼，然後提出我的建議，請長官裁決。 : 這樣不知道對不對？ @@ : 請cuteluluc版友指教～ : : 我是比較同意版大的看法.. : : 有時做 PM 真的是人治色彩比較濃厚.. : : 特別是這社會怎樣的人都有..有的人就是個性比較古怪.. : : 要怎麼把合作的人處理的服服貼貼的..讓大家都樂於和你合作.. : : 這才是一門比較大的學問.. ^^" --

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