作者Anneptt ()
看板e-shopping
标题[问题] asos退货 衣服有缝纫针要自己吸收运费
时间Sat Jun 22 09:48:31 2019
5/8在asos买了两件衣服,主要是为了6/2参加朋友
婚礼穿的。原预计5/30抵达(几年前买过ASOS,
印象寄送很快,这次5/30没收到货,爬文才发现会
等很久),最後我终於在6/17收到商品。其中一件
不适合我,另外一件有缝纫针。写信询问退货,告
知一件有缝纫针,另一件不适合,两件都要退回。
Asos回覆不会负担寄回去的邮资。
我今天已经去邮局退好,一共458元,感觉有缝纫
针,他们应该负担寄回的运费QAQ
之前爬文有瑕疵,asos会负担运费,还是说有缝纫
针,不算瑕疵呢?
附上 对话
我:
My clothes were scheduled to arrive on May 30th, and I planned to wear them on
June 2nd to attend my friend’s wedding , but I receive my order today. What
’s worse,one of them is defected, with loose thread ends and a needle on it ,
and the other one is off size.Thus, may I ship back my order and request a re
fund? Thank you.
ASOS:
Thank you for getting in touch about your recent order xxxxxxxxxx. I'm sorry
t
h
at this still has part of a sewing needle embedded in the garment.
Please send the faulty item back to us within 45 days of receiving it.
If you no longer have the original packaging for your item please pack it secu
rely before returning it to us.
Once it arrives at our warehouse, we’ll refund you for the item and drop you
an email to confirm.
The funds will show in your account within 10 working days of the refund being
completed.
At the moment we don't offer a free returns service from Taiwan. Returning ite
ms to ASOS is easy - simply follow the instructions on your returns note inclu
ded with your order. Just click here for the options available to you.
If you choose to use a different returns method than those offered on our site
, we will not be able to cover the cost of the parcel.
You can use the sticky address label on your returns note when you send it bac
k to us.
If you haven't got the label anymore, click here to print one to stick on the
front of your parcel. It can take up to 21 working days for your return to arr
ive at our warehouse. Once it arrives we’ll drop you an email to confirm.
Please fill in the section on the back of your delivery note to say the item i
s faulty and put the note in your parcel when you send it back.
Do ask for proof of postage and ensure you keep it safe in case we need to loo
k at it later on.
If you have any further questions, please let me know and I'll be happy to hel
p.
Best Wishes,
https://i.imgur.com/eJXDDmt.jpg
https://i.imgur.com/9vMTzGp.jpg
https://i.imgur.com/YqqEuTM.jpg
https://i.imgur.com/TfJ2FUm.jpg
https://i.imgur.com/jjJJfj6.jpg
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※ 文章网址: https://webptt.com/cn.aspx?n=bbs/e-shopping/M.1561168113.A.60D.html
1F:推 winterstroll: 我的瑕疵品客服叫我丢掉xD也是不想219.70.25.186 06/22 10:44
2F:→ winterstroll: 负担运费的一种方法(?219.70.25.186 06/22 10:44
但他叫我寄回去
3F:推 wendykchu: 之前瑕疵品客服也是叫我丢掉220.129.202.108 06/22 10:49
可能我这个不算瑕疵QQ
4F:推 abcdgfe: 有一次我收到完全不一样的品项要求退货,223.140.68.238 06/22 10:57
5F:→ abcdgfe: 客服一开始也是说要自己负担运费,我客气223.140.68.238 06/22 10:57
6F:→ abcdgfe: 的询问出错货应该是他们的问题,运费应该223.140.68.238 06/22 10:57
7F:→ abcdgfe: 由他们负责才对,他们就改口愿意负担了。223.140.68.238 06/22 10:57
8F:→ abcdgfe: 虽然後续运费还是追了两次才收到,但下次223.140.68.238 06/22 10:57
9F:→ abcdgfe: 应该可以再多问一次试试?223.140.68.238 06/22 10:57
10F:→ abcdgfe: 如果原po常买ASOS的话可以研究看看PayPal223.140.68.238 06/22 10:59
11F:→ abcdgfe: 的「退货运费赔偿保障」,我现在都用这个223.140.68.238 06/22 10:59
12F:→ abcdgfe: XD223.140.68.238 06/22 10:59
我有写信问可不可以退邮资给我,你们的衣服有针
等回覆。
我当时是直接刷卡不是用PayPal~应该就不适用吧?
※ 编辑: Anneptt (61.230.6.103 台湾), 06/22/2019 12:14:24
13F:→ medama: 针拿起来不就好了? 110.50.148.178 06/22 16:48
14F:推 papa989: 重点是 有针就是瑕疵 42.73.242.56 06/22 19:53
15F:→ winglin2226: 我会针拿起来就好了。除非衣服穿了 111.83.137.38 06/23 07:59
16F:→ winglin2226: 不喜欢才会退货 111.83.137.38 06/23 07:59
17F:推 giroolin: 针拿起来就好啦,我自己不觉得是瑕疵。 36.224.60.18 06/24 14:40
18F:推 lisa50520: 不是瑕疵但觉得算重大疏失 没注意被刺 114.36.181.250 06/25 07:45
19F:→ lisa50520: 到很危险 114.36.181.250 06/25 07:45
20F:推 google0801: 针拿起来就好了 27.52.190.167 06/26 08:44
21F:推 bearclaire: 应该是对台湾而言没提供免费的return 27.246.190.90 12/09 23:19
22F:→ bearclaire: lable,但可用包裹附的贴纸,按照程 27.246.190.90 12/09 23:19
23F:→ bearclaire: 序退回,然後把退货邮资证明留着,之 27.246.190.90 12/09 23:19
24F:→ bearclaire: 後凭此跟asos求偿,有针是严重瑕疵啊 27.246.190.90 12/09 23:19