请问一下各位 我6月18日在国泰航空网站上购买了免税品 约6月23日收到货 但是我收到货後 发现产品有瑕疵 所以我在6月24日就用EMS把产品寄回去 并提供电话 电邮给他们 并说明说我要换货 EMS显示他们在6月25日就收到货了 我也有用电邮(英文)通知他们 可是到现在我都没有收到任何回应.... 请问我该怎麽办呢？ 　　我应该没有遗漏环节才对阿 该公司退货条款如下: Guarantee All items offered by CXcitement Online Shop are quality guaranteed. If you are not satisfied with your purchase, you may return it to our appointed handling agent, SmartPack International Pty Ltd, directly for a replacement of the same product or refund within 7 days of receipt in original packaging, together with the reason of your return. For your protection, we recommend you use insured parcel post for shipment and retain the receipt. International returns will only be accepted by prepaid parcel post. Please include your email address if possible, your contact phone / fax number, together with your returned item(s) so that SmartPack International Pty Ltd can notify you via email once we have received and processed the returned item(s). Please send the returned item(s) to the following address: SmartPack International Pty Ltd c/o Citic Global Logistics Ltd 1/F, Winner Godown Building No 1-9 Sha Tsui Road, Tsuen Wan, N.T. Hong Kong CXcitement Online Shop will only refund the net value of the goods and not the packing and postage charges. Refunds will be processed through the respective credit card companies and credited back to your account accordingly. --

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