: ------------------------------- : 潘先生您好, : Dear Mr. Pan, : 由於在相同的使用者及相同的操作条件下,其他相同机台并无故障情形 : Under the same operation condition and the same users, no other tault : conditions with the same type machines. : 而此机台还在保固期内,故障率却如此高, 此次坏掉为第三次 (半年共三次) : This machine is still under warranty, but with such a high failure rate(three : times within 6 months) : 因此我们认为应是此机台本身内部有浅在的未知问题,而导致内部组件的一再故障 : Terefore we think there are some unknown problems in this machine, which leads : to the machine components reapeted failure. : 而在维修两次後却仍屡屡出现状况,因此我们要求替换一新机台。 : After two maintenances, this machine still has some problems, hence : we request a replacement of a new machine.This equipment is definitely a : lemon based on our knowledge and experience of using this equipment. 直接跟对方说你们的产品是lemon "我会觉得"有点不礼貌 : 但潘先生您表示替换新品有困难,且本次坏掉的元件可能为PA94 : But you said that the repacing of a new equipment might be difficult, : and also the failure component might be PA94, : 与第二次故障的元件相同,而此元件潘先生您表示其单价极高,更换两次後即会导致 : 您的亏损 : which is the same failure cpmponent when this machine was at the second : failure. And PA94 has the high price so that afer two times of replacing this : component will cause the deficit of you. deficit 比较有入不敷出的意思，比较常用於政府赤字， 一般公司的亏损不会用deficit 而用loss即可 其实我也不太懂为什麽在跟对方交涉的时候要提导致亏损这件事，毕竟那是他的问题。 反而说了之後，是否反而显得我方的要求不合人情?? : 上次已经更换过一次,这次也极为可能是此元件的故障,对於这状况我们也感到很抱歉 : We are sorry about that. Because it had been replaced PA94 last time, and : this time the failure should be PA94 failure again. 元件的故障如果不是我方的错误，是否有道歉的必要? : 但本实验室的操作方式经确认是没有问题的,因此疑为机台本身的问题。 : It is confirmed that our operation is no problem, so we suspect the proboems : are in the machine itself, : 因为潘先生您表示要送国外维修,为避免此机台之後又有类似状况 : Because Mr. Ban pledged to send this machine abroad for maintenance, : to avoid this machine have a similar situation in the future, : 可否请在本次维修後提出原厂提出检验报告及保证,还有其维修报告,信赖性报告等 : could you propose the original inspection report and ensure,as well as : its maintenance report, reliability reports, etc. after this service. : 若无法提出以上可靠性证明,为了确保权益,则希望可以更换新机台 : If you can not make more reliable evidence, in order to ensure equity, you : would like to replace a new machine for us. 老实说看完这封信，不管是英文或中文我都有点找不到重点 如果写信的对象只有Mr. Pan ，好像提了大多关於对方的细节，内容顺序也有点混乱 部分单字也用错，但是我实力不足，没有办法按原文修改 我不是英文高手，但是我试着写出下面这篇，希望大家不吝指教。 Dear Mr. Pan, According to Mr. Pan's response, the defective machine will be sent abroad for repair. To ensure the machine will function properly, we would like to ask you to present the original inspection reports, maintenance reports, reliability reports and the related after the repair. Alternatively, we would like to ask for a new replacement. The machine is still under warranty, and it failed 3 times (including this time) in the last 6 months. It means that the situation didn't improve after 2 times of repair. Under the same operation condition, no fault was found in other same type machines. We would therefore like to ask for a new replacement. We look forward to your response with regard to the matters described above. --

※ 发信站: 批踢踢实业坊(ptt.cc) ◆ From: 59.104.163.248 ※ 编辑: fonya 来自: 59.104.163.248 (07/31 15:29)