求中译／英译： 属句子／段落： In Asian cultures, power distance is high—meaning that there is a well-defined social hierarchy. As such, service providers clearly define their role as providing service, and the concept of service has been institutionalized in Asia (Schmitt and Pan 1994). Accordingly, we found the service providers in Hong Kong to be far less likely to blame service failures on the customers they serve. Likewise, this service mentality means that employees would not opt for a “no action” response in the recovery strategy. Rather, they are willing to render “extrarole” activity if that serves to make up for the poor service. This service orientation probably also explains why employee response to customer needs and requests accounts for the highest occurrence of incidents in the Hong Kong sample. The considerable power distance in Asian cultures may also explain why employees whom we interviewed took fewer spontaneous initiatives than those in other studies. As individuals tend to maintain the hierarchical social order, the service providers need to follow a strict role script in the interaction rather than take spontaneous action. We believe that this well-defined hierarchical structure is the reason that the service contact persons in our HK study were more prone to involve managerial personnel in the recovery initiatives (strategy 6 in Exhibit 4), whereas this did not surface in the BBM study. 我的试译： 我第一段的翻译说到 在亚洲文化，权力差距高---这意味着有一个明确的社会阶层，因此，服务业者明确定义 了他们自己的角色提供服务，和服务的概念在亚洲已经制度化 因此，在香港我们找到了服务业者不太可能的失败的原因在於他们的客户很少不满服务。 同样，这种服务的心态，使员工在补救策略时不会选择一个“不采取行动”的反应。相反 ，他们愿意提供“额外”的角色补偿恶劣的服务，这项服务的取向大概也解释了为什麽员 工回应客户的需要和要求，在香港占最高发生的事件样本。 第二段 在亚洲文化的相当大的权力差距也许可以解释为什麽我们采访了其中员工自发主动性少於 其他研究，个人倾向於维持等级的社会秩序，服务业者需要遵循严格的角色脚本的相互作 用，而不是采取自发行动。我们认为这个明确定义层次结构的原因，在香港服务员更容易 学习主管的积极主动性（策略6图表 4），而这在BBM研究中没有显示出来。 提问： 我的问题是，第一段我自己的翻译结果好像跟第二段有冲突， 第一段说员工在补救策略时不会不回应，也愿意提供额外补偿， 但第二段却说员工自发性少於其他研究 请问是翻译上有问题吗? 谢谢!!! --

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