基本上，我這幾天為了我10/30的訂單問題就寫了一、兩封線上客服的信給她們。 這次問鞋帶，因為我的Timberland Pro 那雙鞋帶快爛了，所以我在 上面又買了新鞋帶，可是後來她們回我的信後，我有點後悔我幹嘛線上買鞋帶啊~ ------------------------------------------------------------------------- 略 Thank you for contacting Customer Support at www.timberland.com. Thank you for your recent inquiry. Timberland currently has a Complimentary Lace Program that consists of a core inventory of laces. While we are not able to maintain a complete library of all the laces we have ever used, we will do our best to send you an exact replacement pair or a pair of comparable style free of charge. Please forward your complete mailing address and a description of the laces you require, including the length and color to [email protected]. It would be most helpful if you could include the 5-digit style number of your Timberland product (this can often be found under the tongue or along the inside of the boot or shoe). Once we receive your information, we will research your request and send you our best match. Please let us know if there is anything else we can do for you, and thank you again for contacting Customer Support at www.timberland.com. Sincerely, Michelle C. Customer Service Representative Customer Support at www.timberland.com If you have additional questions, please visit our online Help Desk. ------------------------------------------------------------------------- 不知道是不是Free的，我已經mail給她們了，她們也回信給我會幫我找找看了。 不過我12月要回台灣了，希望她們盡快的找到啊~~~~ 我還有問我訂單怎麼沒在我下單後24小時內給我一封 email ,後來她們有人打電話給我， 可是我聽不清楚她的電話內容，聽了好幾次把電話抄下來要打回去，結果 打不通，號碼錯誤＠＠~ 於是直接打她們網路上的 888 電話，不過這個接的人態度普通， 因為我誤會她的意思@.@,所以她口氣有點差，不過最後才知道東西還在 倉庫 hold on 所以還沒寫email給我～ 唯一可惜的是，她們沒辦法運送海外啊～～～ 在台灣，換新鞋帶除了用買的外，可以直接跟店家討嗎？？ -- 警眾偈： 是日已過，命亦隨減，如少水魚，斯有何樂？ (維那)大眾 當勸精進，如救頭燃，但念無常，慎勿放逸。 --

※ 發信站: 批踢踢實業坊(ptt.cc) ◆ From: 68.181.252.22 ※ 編輯: bajiqa 來自: 68.181.252.22 (11/02 14:52)