※ 引述《Berlina (berlina)》之銘言： : 1.How to avoid overdue AR(account receivable)? : 2.How to control delivery schedule? : 3.How to monitor inventory? : 4.Please define customer service coverage. : 最近去一家大公司面試的部分筆試題目 : 有高手願意跟大家分享一下嗎 : 感激不盡 : 另外我也想知道這是國貿科系課堂上就會教的東西 : 還是必須有實際業界經驗才會懂的 : 謝謝分享喔 1. Set up payment term according to individual customer's credits, their order quantity and the power of negotiation. For example, if a customer always delays in remitting payment thus bears worse credit status, make the payment term as 30days T/T or even 15days T/T. And if the other one has big order to format strong power of negotiation, make the payment term like 90days T/T or check. To sum up, change the payment terms and prices according to different situation, and it may be a good way to control AR. 2. Make sure each part of the supply chain works smoothly. Set up a virtual hub if needed, storing some hot goods prior to the delivery date to assure sufficient supply of goods. It's one of the methods of JIT system. 3. Use tables to manage the inventory.Manager's responsible for producing inventory report daily, weekly, monthly, quarterly and yearly and making alert to production line or customers if she/he awares of any problems. Besides, cooperate well with the wareohuse and the third party logistic provider is also essential. 4. CRM is widely defined to anything u deal with customer, such as company profile, customer's SWOT analysis, key customer's personal proifle and interest, etc. To be in their shoes makes a good customer service. --

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