3. When people need to complain about a product or poor service, some prefer to complain in writing and others prefer to complain in person. Which way do you prefer? People usually have opinions to services or products they bought. The communication is an important issue for people to transmit viewpoints. The feedbacks from consumers not only help the improvement of product but also could examine the services after selling. In the store or shopping malls, the company provides special papers to survey the consumer's opinion. After services, some people can score toward all aspects of services and give thoughts in the papers that was designed for survey. In the other hand, some people do not satisfy with the service and then complain with seller directly. They prefer to complain with persons but in papers. For me, I prefer the latter because the following reasons. First of all, face to face talking is more direct and correct to communication. We can describe the detail about unsatisfied affairs or problems to the business quickly. Sometimes sellers may be confused with their consumer’s writing, especially in the situation that consumers could not describe the detail patiently. Therefore, I think that complaining in person is more efficient to discuss about problems. Secondly, the seller can quickly respond and solve the problem when we complain in person. For example, in the restaurant I always ask the servants to clear the unclear table that makes me uncomfortable. In the moment, the waiter could quickly clean the table and environments. In contrast, writing papers have the disadvantage that we can not receive the response right away. If we could not get the response from the company, it would seem like that people's opinions were ignored. To sum up, the company should like to understand consumer's criticism in order to progress the quality in services or products. If we are glad to give opinions, that will be helpful for them. Although complaining in writing can avoid the embarrassment of sellers, that provide lower efficiency than doing in person. Therefore, I prefer to communicate my complaints with persons. By this way, people will have more opportunity to enjoy nice services and products again. --

※ 發信站: 批踢踢實業坊(ptt.cc) ◆ From: 140.112.125.69