課程名稱：行政學 課程性質：必修 開課教師：蕭乃沂 開課學院：社科院 開課系級：公行二 考試日期(年月日)：2010/01/14 考試時限(Mins)：100分鐘 試題本文： Section A: Multiple Choice (at least one correct answer, 1% for each) 1. Which of the following perspectives are asserted by postmodern public administration? (a) Observers can objectively collect facts. (b) See reality as mute. (c) Observers are active shapers of empirical evidence perceived. (d) Gender biases exist throughout public administration theories. (e) Governments should pursue strategic objectives. 2. Which of the following relates to the core themes of NPM? (a) Intensified centralization for management of public services, (b) Emphasis on the need to improve service quality, (c) Emphasis on customer orientation, (d) Reliance on government-owned service delivery, (e) Focus on competition for public administration. 3. Which of the following relates to the core themes of TQM? (a) Quality must be built in;defects must be detected rather than prevented, (b) Managers must lead rather than supervise, (c) Promote slogans to eliminate resentment, (d) Encourage education and self-improvement, (e) Break down barriers between staff areas. Section B: Translation & Brief Explanation 4. In less than 100 Chinese words, 1% for each (a) Dirty hands dilemma (b) Quasi-markets (c) Post-bureaucratic organization (d) Reengineering (e) Productivity (f) Mickey Mouse of PA (g) Technocracy (h) Entrepreneurialism (i) Symbolic management 5. In less than 150 Chinese words, 2% for each (a) Two faces of e-government (b) Professional vs. organizational ethics (c) Motivation-hygiene factors (d) Hearings vs. casework Section C: Short Essays (200-400 Chinese words) 6. Taking the public agency in your term project as the example, provide translation (both English and Chinese) and explanation for POSDCORB. (3%) 7. Take the public agency in your term project as the example. (a) Explain how its performance may be measured. (1%) (b) Explain why measuring its performance may be difficult. (1%) 8. Read thoroughly the debate about “stupidity of government bureaucrats” (笨蛋公務員)in a series of articles attached below. (a) Explain and comment on the debate from the perspectives of honor and accountability of public officials (1%) (b) Explain and comment on the debate from the barriers to productivity improvement of the public sector. (2%) (c) Explain and comment on the debate from the perspectives of obsessive accountability. (2%) Section D: Bonus (1% for each, depending on precision of your opinions) 1. Rate 1(least agree) to 10 (most agree) for the following arrangements/ activities in the current PA course. (a) The content or topics of the course are interesting for me. (b) The lecture sessions by the instructor (老師授課) help me understand the content. (c) The TA sessions (討論課) help me understand the content. (d) The pre-chapter and post-chapter exams help me identify what I do not understand. (e) The term project of my team helps me understand the content. (f) Overall speaking, I like the course. 2. Provide the most prominent course arrangement for this semester that, in your opinion,should be also adopted for the next semester. 3. Provide the course arrangement for this semester that, in your opinion, leaves much room to be improved for the next semester. --

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