我最近從某一論文找到這篇paper 不過我真的看不太懂它的格式 所以想請問一下大家 Kelley, C. A., The role of consumer product warranties and other extrinsic in reducing perceived risk, in Development in Marketing Science, Hawes, J. and G. Glisan eds., Akron: Academy of Marketing Science, 1987. 我去google scholar 搜尋 "The role of consumer product warranties and other e- xtrinsic in reducing perceived risk" 不過沒找到這篇 接著我去Academy of Marketing Science 找 1987的paper 也沒找到 不知道是我找錯還是原作者打錯 請大家幫我看看，謝謝！ --

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