[公司名稱] Maintech （美國領導品牌SI）(由渥特人力資源顧問公司派遣) [工作職稱\內容] The position holder is to provide 1st level 24/7 break-fix support for OEM har dware (Dell, IBM, HP servers) in a data center environment. Primary responsibi lities include: ‧ Provide remote hands and eyes for customers ‧ Hardware and software configurations and installation of managed products ‧ Create tickets within established ticketing system ‧ Work with customers, system engineers, and management to communicate ticket status ‧ Analyzes, diagnoses, and troubleshoots hardware/server issues with focus on responsiveness ‧ Maintains inventory and documentation of activity. ‧ Escalates more complex issues to technical support team in the U.S [徵才條件] ‧ Bilingual English/Mandarin required. ‧ Technical college degree or equivalent experience. ‧ Three or more years of experience working in a data center or similar envir onment ‧ Proficiency in MS Office Suite and MS Windows ‧ Ability of lift up to 50lbs of equipment ‧ Good interpersonal skills, self-motivated and good working discipline, enjo ying remote working environment ‧ Familiarity with ticket tracking software and below equipment is a plus 1. CompTia Server+ 2. CompTia A+ 3. CompTia Network+ 4. HP AIS – Proliant Servers 5. HP APS – Proliant Servers 6. Microsoft MCP/MCSA/MCSE 7. IBM Authorized Service Technician [薪資福利] 休假依法令規定，月薪NTD60000～80000,依經驗核薪，保障13個月 [工作地點] 台北市中山區復興北路420號7樓 [需求人數] 1人 [聯絡方式] Maggie 方小姐 [email protected] 02-66166-222 --

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