作者JuMG (JMG)
看板CCFamily
標題Re: old
時間Sun Dec 7 11:56:04 2003
FQ: Frustration
This captures the essence of frustration!
>
>Customer Service - If you have ever had to deal with a major corporation's
customer service then you will really appreciate this.
>
>My Aunt died this past January. CitiBank billed her for February and March
for their monthly service charge on her credit card, and then added late fees
and interest on the monthly charge... the balance had been $0.00...now was
some where around $60.00) I placed the following phone call to CitiBank:
>
>Me: "I am calling to tell you that she died in January."
>
>CitiBank: "The account was never closed and the late fees and charges still
apply."
>
>Me: "Maybe, you should turn it over to collections..."
>
>CitiBank: "Since it is 2 months past due, it already has been."
>
>Me: "So, what will they do when they find out she is dead?"
>
>CitiBank: "Either report her account to the frauds division, or report her to
the credit bureau...maybe both!"
>
>Me: "Do you think God will be mad at her?"
>
>CitiBank:"...excuse me ..?"
>
>Me: "Did you just get what I was telling you...the part about her being dead?"
>
>CitiBank: "Sir, you'll have to speak to my supervisor!" (Supervisor gets on
the phone)
>
>Me: ''I'm calling to tell you, she died in January."
>
>CitiBank: "The account was never closed and the late fees and charges still
apply."
>
>Me: "You mean you want to collect from her estate?"
>
>CitiBank: "...(stammer)"..."Are you her lawyer?"
>
>Me: "No, I'm her great nephew." (Lawyer info given...)
>
>CitiBank: "Could you fax us a certificate of death?"
>
>Me: "Sure." (Fax number is given.)
>
>(After they get the fax.)
>
>CitiBank: "Our system just isn't setup for death..."
>
>Me: "Oh..."
>
>CitiBank: "I don't know what more I can do to help..."
>
>Me: "Well...if you figure it out, great! If not, you could just keep billing
her...I suppose...don't really think she will care..."
>
>CitiBank: "Well...the late fees and charges do still apply."
>
>Me: "'Would you like her new billing address?"
>
>CitiBank: "That might help."
>
>Me: "(Odessa Memorial Cemetery #### Hwy 129 and plot number given.)
>
>CitiBank: "Sir, that's a cemetery!"
>
>Me: "What do you do with dead people on your planet?!!"
--
※ 發信站: 批踢踢實業坊(ptt.cc)
◆ From: 140.112.25.132
※ 編輯: JuMG 來自: 140.112.25.132 (12/07 11:56)