今天收到的回應： Dear XXX Thank you for completing an online feedback form and advising your mother’s recent travel experience from Chicago to Hong Kong. We are sorry to learn of your disappointment with the lack of attentiveness displayed by our cabin crew and hope you will accept our apologies for any poor impression created. Our cabin crew are expected to provide courteous and professional service to our passengers at all times. We regret that we failed to meet your expectations on this occasion and kindly convey our apologies to Ms OOO. We also thank you for taking the time to share your feedback on the level of service received at the Chicago International Airport. Customer feedback is important to us, as it helps us look at how we can continue to improve our service standards, and rest assured that your comments have been forwarded to the relevant departments. I sincerely hope we will be able to use your feedback constructively and you will see an improvement in the future. We thank you for choosing Cathay Pacific and look forward to the pleasure of being of service again soon. Yours sincerely Cyneca Fernandes Customer Relations Executive Customer Relations Department Cathay Pacific Airways 關於這封信就不多作評論了。 --

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