宣传一下，台湾暴雪在这个月已经成立了全新的客服中心， 在下半年会提供亚太英语区客户服务，现在正寻找有相关经验，对 暴雪游戏热诚及知识的夥伴加入客服行列 目前客服团队开放的职缺为 Associate Customer Service Representative-English 有想要挑战的可以利用这个网址申请： https://careers.blizzard.com/zh-tw/openings/ozTX4fwd 以下为职缺说明 责任： Respond to customer inquiries and provide first contact resolution of customer issues via phone, typed-chat, and email. Deliver timely and accurate responses to customer questions and requests. Take personal ownership of customer requests and maintain accountability for follow-through. Perform account maintenance, data entry, and order processing functions. Provide exceptional customer experience as measured through customer surveys. Provide proactive customer communications via phone, typed-chat, or email when necessary. Display a professional, positive, and enthusiastic demeanor to employees and customers. Maintain security and confidentiality of Blizzard’s internal information and customer / account information. Escalate or refer issues beyond the scope of Tier I training and duties. Demonstrate thorough understanding of departmental policies and procedures. Support Blizzard account, payment and technical related issues. Other duties as assigned. 条件： Excellent written and verbal communications skills in both Chinese and English Team player with a positive attitude Available to work days, nights, and weekends Comfort with using telephony related hardware and software Familiarity with Microsoft Windows and Microsoft Office Excellent attention to detail 加分： Previous call center or direct customer-facing experience Knowledge of and passion for Blizzard games 申请所需准备文件： Resume Cover Letter which should include: Why you are interested in working at Blizzard What games you are currently playing --

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