Credit: FlyerTalk Translator: LoseProphet 要玩(不要命)的人请先看看退票有多麻烦... Cancelling an Avianca Lifemiles award 如何取消你的AV票 1. This will take 20-30 minutes and costs $50 运气好的话你会花30分钟左右，加上50美金redeposit费用 2. You have to pay the $50 up front and will need to have your credit card handy 准备好你的信用卡 3. You will need a PIN number for the call center. You set up the PIN online by changing your "information and preferences". Note that this has 3 pages but you only need to change the "Manage the Basics" page and hit "Save". The progress-bar at the top never seems to reach 100% but it doesn't matter. 先到帐号把PIN设好 4. Call the USA reservations number preferably during business hours +1 800 284 2622 打到美国 5. Key 2 for English (or 1 for Spanish), 3 for Lifemiles/Corporate, then 1 for Lifemiles 选2-3-1 6. If you have got a noisy phone line, hang up and go back to step 4. It is possible to get a good line even from overseas. 感觉不爽就挂了重打 7. With luck, someone coherent will answer. If not, don't waste your time, HUACA 运气好的话，会有人接电话(25%~) 8. Give them the PNR to be cancelled 给agent booking ref 9. You will get a sales pitch encouraging you to change the flight to another date which would cost $150, rather than cancel. Insist on cancelling. 客服小哥会游说你改票，费用150，坚持不要 10. You will be put on hold for 5-10 minutes 被丢下5~10分钟(经验大约15分钟)，可以去洗个衣服、扫扫地... 11. You will be connected to an automated system to key in your PIN. Don't press # afterwards. 被转接到电脑语音系统要求输入刚刚的PIN 12. You will be asked to pay the $50 via an automated system. You'll be asked for your CC number, then you must repeat it. Don't press # afterwards. Then the expiry month, then year, then the id number. Be ready to rattle through the keys as any hesitation causes the system to think you've finished. So, typically you will need 2-3 attempts. 电脑语音系统要求输入信用卡资讯，一次一定不成功(没有人知道为什麽) 反正多试几次，运气好就过了 13. You will be put on hold for 5-10 minutes while the card is checked. It may fail the first time, for no reason. Go back to step 12. 多试几次 14. Once the CC is confirmed the operator will ask you for the full billing address, then your name as it appears on the card, then the name of the bank which issued the card. agent会要一堆资料(帐单地址之类的) 15. You will be put on hold for 5-10 minutes 去烤个点心、洗个澡 16. The operator will confirm the cancellation, or rather confirm it will be put in the queue for manual cancellation. 得到确认 17. After 24 hours or so, you should receive an E Mail receipt for the $50 (could be in Spanish) 整整一天之後，你才会拿到收据 18. Miles will be refunded within 2-3 days, as if you had paid using the maximum miles with no cash to refund all the cash and the miles to what you had before making the booking. 里程2~3天後入帐(目前回报最慢半年还没到) 19. The taxes - fairly modest - will be refunded in full since you already paid the cancellation fee up front. The refund should hit the CC within a week or so. No refund for the $25 booking fee. 税金全额退 25美金订票费不退 20. AFAIK the cash will be refunded to the original card not the one you just gave them. 税金会退到当初刷的那张 --

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