job版禁止张贴违反「就业服务法」、「性别平等工作法」、「劳基法」与其他法律之文章 发文者已同意一切遵循现行法律，并确知文责自负。本工作确实劳健保!! 此两行删除，文章会被删除不另通知。 ※请各位资方配合遵守。 【公司名称】Veeco Taiwan Inc 【工作职缺】美商驻点 MIS 工程师 【工作内容】 End User Support： 1. Provide deskside and remote support for Windows and Mac devices. 2. Troubleshoot hardware, software, printing, conferencing, and mobile device issues. 3. Support new hire onboarding and employee offboarding activities. 4. Install, configure, and replace desktop, laptop, and peripheral equipment. 5. Maintain high levels of customer satisfaction through timely issue resolution. Smart Hands Services： 1. Perform physical IT activities requiring local presence. 2. Locate, inspect, and troubleshoot equipment onsite. 3. Perform hardware swaps and equipment deployments. 4. Conduct power-cycle activities for servers, network devices, and end-user equipment. 5. Provide hands-on assistance for remote infrastructure teams. 6. Support conference room technologies and meeting spaces. 7. Assist with inventory tracking and asset management. Incident and Problem Management 1. Respond to service disruptions and regional IT incidents. 2. Participate in Major Incident response activities. 3. Gather technical information and provide updates to incident managers. 4. Escalate issues appropriately to infrastructure, security, application, and network teams. 5. Document troubleshooting steps and resolutions within the ITSM platform. Vendor and Site Coordination 1. Escort and oversee third-party vendors performing onsite work. 2. Coordinate hardware deliveries, repairs, and installations. 3. Serve as the local liaison between APAC sites and the Global IT organization. 4. Participate in regional office moves, expansions, and infrastructure projects. Ticket and Service Management 1. Create, update, and resolve service desk tickets. 2. Ensure all support requests are properly documented. 3. Track work performed outside of formal ticket requests where applicable. Regional Project Support 4. Assist with infrastructure upgrades and technology refresh initiatives. 5. Support office openings, consolidations, and site transitions. 6. Participate in cybersecurity and compliance-related activities. 7. Provide local support for strategic business and IT projects across APAC. 没有内容 会被删文!! 【徵求条件】 ※为保障板友就业机会平等，雇主对求职人或所雇用员工，不得以种族、阶级 、语言、思想、宗教、党派、籍贯、出生地、性别、性倾向、年龄、婚姻、 容貌、五官、身心障碍或以往工会会员身分为由，予以歧视。 【工作地点】新竹市科学园区笃行路6-6号1楼 【工作时间】AM：9:00 ~ PM：18:00 【月休】周休二日 【公司福利】洽谈 【薪资范围】55000 【需求人数】1 【联络人/连络方式】沈先生/站内信 【其他备注】需具备 IT 相关知识与经验，以及基础的英文读写能力 --

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