job版禁止张贴违反「就业服务法」、「性别平等工作法」、「劳基法」与其他法律之文章 发文者已同意一切遵循现行法律，并确知文责自负。本工作确实劳健保!! 此两行删除，文章会被删除不另通知。 ※请各位资方配合遵守。 【公司名称】 Twic Inc. (DBA “Forma”) 【工作职缺】 Customer Operations Specialist, Pretax 【工作内容】 As a Customer Operations Specialist, you will be responsible for all the operati onal aspects of pre-tax accounts. Our Customer Operations Specialists are the co ntrol center for our support team. As a Customer Operations Specialist, apart fr om troubleshooting issues and completing tasks for customers, you will be focusi ng on establishing the best optimized workflows and solutions for our cross-team members. We expect our Customer Operations Specialists to navigate and foresee the underlying issues of our service and products. We highly value your problem solving skills and can-do attitude to provide world class service to our custome rs. Your responsibilities include: * Provide our customers immediate support via live-chat and conversations. * Leverage your deep understanding of our Internal Support Portal to address our members’ concerns quickly and accurately. * Make recommendations for members with your deep knowledge about Forma’s produ ct. * Represent the voice of the customer to help shape the future roadmap of the pr oduct. * Manage daily operational works such as order fulfillment, payroll report, and claim review. * Optimize operational processes and procedures for maximum efficiency while mai ntaining quality standards. * Assist with the implementation of new processes and procedures. * Identify ways to improve customer experiences. * Track and report on operational performance. * Manage claim review team. * Manage anything related to our customers. 【徵求条件】 * Bachelor’s degree or equivalent work experience preferred. * Experience in employee benefits is a big plus! * Excellent verbal and written communication skills, presentation skills, and or ganizational skills * Ability to learn quickly, solve problems, detail-oriented and make decisions w ith minimal supervision. * Ability to collect the latest releases from both the IRS and the industry. * Excellent people and communication skills. 【工作地点】 全远端 【工作时间】 全弹性工时 【月休】 周休二日 【公司福利】 * Remote-first working environment * MacBook * $200 USD/mo - BeWell funds * $100 USD/mo - BeProductive funds * $30 USD/mo - BeConnected funds * $300 USD - One-time subsidy to build your home office * $1000 USD/year - Health Examination 【薪资范围】 $27,000-$31,500 USD/ Year 【需求人数】 1 【联络人/连络方式】 Please apply on this page directly: https://jobs.ashbyhq.com/forma/49a2d6e5-ef11 -4e0e-988a-c8ab378a1c87 【其他备注】 See the link above for more details. --

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