哈罗，想求救一下 之前在k站买东西未到，那边有送退货表格来给我填写，有照版上大大的发文填写 但之後他寄了一封信给我： Dear XXXXXXXXX, Unfortunately the refund for order RE-8369930 has failed please contact customer services for further Information Thanks, Robert Customer Service Team 再附上我之前填写的内容： o help me with our enquires please would you kindly place an X against your answer to the questions below. Please be advised that these questions must be answered on the form itself and not returned in a separate email/letter. Has the parcel been received? YES……….NO…X……If YES, what date: ---------------------- Have you contacted the sender? YES…X…….NO…….. If YES, what date: 2011/01/14 Have you contact royal mail? YES……….NO…X……If YES, please provide details ·Please confirm if you would like a refund or a resend? Refund…X…… Resend……… 请问一下，他都发退费信给我了，地址也确认了，但还说这样，该怎麽办... 打电话过去，听到英国腔的英文，有些听不懂... 退费退的好烦，烦请各位有经验的大大，分享一下经验。 --

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