各位版友好 小弟第一次使用美国亚马逊购买商品(直寄台湾) 本来看网路上教学也成功下订了 但在东西要出货前收到了亚马逊的邮件 主旨是Your Amazon.com order cannot be shipped 内容如下 Hello, There was a problem confirming your payment information. To prevent potential misuse of your payment card, we have placed your orders on hold and locked your account. You will not be able to place orders until we verify your information. To resolve this issue, we need to verify a recent statement for your VISA ending in 06. To upload your statement to our secure document portal, log in to your account and follow the instructions. The following information must be clearly displayed on the statement: -- Your name and billing address. -- The last 4 digits of the card number. For your protection, make sure that only the last 4 digits are displayed. We will review your statement and respond within 24 hours. To protect your information, we restrict access to your statement to a team of account specialists. Our Customer Service team can confirm that we sent this email, but they cannot view your statement or share more information about this issue. We are sorry for any inconvenience this may have caused. We ask that you not open new accounts because any new order that you place may be delayed. Sincerely, Account Specialist 原因看了一下 应该是要提供信用卡的一些资料 也上网爬了一下文 看如何处理 回覆了邮件(包含附上信用卡最新电子帐单，还有一些MAIL要求的资料) 不过陆陆续续这一两天後面又收到亚马逊的信 内容都是一样的 有一封回覆的有收到系统自动回信的信，是说他们收到讯息会快速处理 可是刚刚又收到一封同样的信... 想请问这样正常吗? 这个情况通常回复多久才会有结果? 因为整个帐户被停住了 连想问客服都没办法 所以来这帮情求帮忙 谢谢 --

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