二个多礼拜没有使用skype 今天早上要和国外的家人通话时 才发现帐号无法登入 经过一番波折後 终於解决了 被锁的理由很莫名其妙 写上来和各位分享 或许也有人碰到这问题。 早上我登入时 发现帐密失效 怀疑自己被盗帐号了。 我先是尝试修改密码 按照介面上的"忘记密码" 我连到了一个网页 要求输入我当初设定的信箱 很快就收到修改密码的网址 （如果我被盗帐号 表示对方没有修改我的注册信箱） 但当我输入新的密码、送出後 系统却显示"请联络客服部门"的超连结 点进去出现英文版的说明 告诉我如果记得信箱该怎麽办、不记得信箱该怎麽办等步骤 按照我的情况逐一点进去後，又回到修改密码的那页... 妈啊，为什麽全世界的Q&A都这麽鬼打墙？ 无法修改密码让我更加紧张 我赶紧打给我的信用卡公司 确认最近几天没有不正常的购买纪录 然後 我先是写信给台湾代理商的客服 但想到今天是周六 没人可以即时帮我解决 加上爬过本版後 看到许多对台湾skype客服的抱怨 我只好用我破烂的英文直接写信给国外的客服 很快地 国外客服就回信给我 信颇长 我把重点贴一下： It seems that a third party might have gained access to your account. Provided you still have access to the email account, it should be easy to stop the suspension of your Skype account. To do this: 1.Change your password as soon as possible. You can change your password by visiting: https://secure.skype.com/account/password-reset-request 2.Sign in to your account with the new password. 3.Contact us again by replying to this email. Please remember to include your Skype Name in the email. When we receive this information, we will stop the suspension of your account. Unfortunately, Skype is unable to refund any money that may have been lost because of this incident.（国内外客服撇清责任倒是一致性的迅速） 於是我再度尝试修改密码 但因为我之前都无法成功修改 多试了几次 已经达到今天的上限 无法在24小时内修改密码 正当我很懊恼的时候 我突然用我原先的帐密登入了 帐号内的储值金额没有短少的现象 虽然成功解决了 我还是想把问题弄清楚 於是又写信问客服 为何在我写了信给他们之後 帐号就正常了? 真是太神奇了 我甚至都还没有改密码 十分钟左右 客服回信了 还是把重点贴一下： We understand that you are experiencing difficulties with accessing your account. We will be happy to assist you.（真的吓屎我了） Thank you again for having provided us with the necessary information. Your account has now been unblocked.(其实我什麽资讯也没有提供给他们) We would like to assure you that regardless of any related inconvenience, blocking Skype accounts serves our and our users' best interests where there is any suspicion of fraudulent activity. Especially in cases when the account information or the account itself might be compromised, we need to make sure we implement our best practices to protect the accounts. That’s why blocking your account was a necessary step. If you'd like to get more out of Skype, why not learn about all our great features - like Online Numbers? Anyone can dial your Online Number from any phone or mobile, your Skype rings and you pick up the call – wherever you are in the world. Find out more at http://www.skype.com/go/onlinenumber/ （最後还是不忘推销一下XD） 看完之後 我还是不知道为何我的帐号会被封锁 他们又是如何判断哪些帐号有危险 虽然国外客服的效率真高 但浪费了我一个早上 又让我担心储值是否被盗用 还真是破坏周末假期的好心情 --

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