以下是我送RMA以後第一次收到的信， 他们给了我以下这个表格数据 并且从信的第一段看来， RUR值若大於零，则我的故障不在保固范围内 所以我的RUR值是零，那应该表示Seagate接受更换硬碟给我，对吗? 可是这信的後面几段都是在描述一些不符合保固范围时，对方的的作法 想要请问大家，到底我送RMA是有成功还是没成功? 要是没成功一定要负担运费什麽的吗? 该怎麽负担? 第一次送RMA所以有些东西还看不太懂，麻烦大家了，谢谢 Total Requested Quantity : 1 Total Clean Received Quantity : 1 Total Expected Not Received Qty : 0 Total Discrepant Quantity : 0 Total Return Unrepaired Quantity : 0 Total OOW Charges : 0.00 ---------------------------------------------------------------------------- Dear Sir or Madam, If your Return Acknowledgement above shows the Total Return Unrepaired Quantity (RUR) greater than 0, then we have determined that your RMA includes products that are not covered by Seagate's warranty and Seagate has no obligation to replace these products. Your warranty claim for these products has therefore been rejected as invalid. For a full list of all conditions not covered by warranty, please reference warranty statement supplied with the product and also reference our Seagate Return Policy on our website at www.Seagate.com. Please also reference the Seagate Warranty Void Checklist on our website under Warranty Support and Returns Assistance as a visual aid for items that Seagate will not accept as a justified warranty claim. The aforementioned product(s) will be Returned to you Un-Repaired. Please be advised that you must pay all applicable duties and customs charges for shipments to and from Seagate. You may also be required to pay freight costs associated with returning the product(s) to you. If no arrangements have been made 30 days after this notice, you will automatically release ownership of the drives to Seagate (not applicable to AMER(US,Canada and Brazil)) --

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