打完後发现超长，内容大概如下： <<前言>> <<为什要找美服的客服>> <<谁知道美服客服的e-mail是什麽？>> <<跟客服要说什麽？>> <<收到的第一封信>> <<收到的第二封信>> <<收到的第三封信>> <<收到的第四封信>> <<前言>> 先来说说转美服动机是什麽好了。从最近比较常碰到的00，和小游戏没什麽人，或是要 等很久。譬如说原po就没有成功配对3v3一起打疯狂电脑。个人喜好。>///< 再扯远一点的就是，很多小游戏好像都是美服先出，而不是同步一起上。但这些都只是 深藏在心中的一个引爆点。 最後就是美服有销魂妹、起秋妹……，当然这扯太远了。但是原po真的是因为看到起秋妹 才有一股莫明的冲动换美服的。刚好那天起秋妹的下一两篇是#1DcMhhBy和#1DcNvyrj, 由其是#1DcMhhBy这一篇，原po抱着我来一试的心态，就马上去找美服客服。 <<为什麽要找美服客服？>> 因为#1DcMhhBy这里面说到台服不愿意在处理这样的事情。所以如果还想一试的 话，似乎直接找美服的客服是比较有可能会成功的。而且之前好像有成功的先例。 所以原po就以不妨一试的心态，来尝试。 <<谁知道美服的客服的e-mail是什麽？>> 至从原po推文中提到BZ有回应说可以的时候，原po的bbs信箱和水球就常有这种问题。 先离题一下，不知道个位板大有没有去过这个网址http://ppt.cc/A9(U，来找自己在 SC2碰到的问题。 虽然我不太相信台服官网的内容。原因=>http://ppt.cc/_WH4。里面的更新档还是很旧 的(这也是我想换服的一点，为什麽我买到的服务是这麽差)。离题了，sorry。 而原po想，台服有这个网页，美服一定也有。而且说不定服务更好。 所以就抱着美国的月亮比较圆的心态，还真的找到http://ppt.cc/hm!F ，我就填了一 些英文单字，下一段再说，我填了什麽。 现在正试回答之前没有回答e-mail是什麽？在这http://ppt.cc/Ozkg 。原po想问那些 写信来问的大大，你们真的有找过吗？其实不难找。 <<跟客服要说什麽？>> 其实原po应该是没有资格说这个，根据原po过往的发文或是推文记录都不是太好。哈。 但是这一篇#1DcXVrYo让原po觉得应该野人献曝一下。原po也在这边顺便回答r大的问题。 原po基本上觉得，如果跟别人谈用一种，[别人有，我也要有的](r大po文中虽没有这麽 说，但原po会这样想，一定是有原因的，请不要问。)的这一种心态，我想被拒也不是 不无可能，必竟换服不是BZ服务内容。BZ的确没有一定要这麽做。那该怎麽办？ 1.以原po这次成功的经验是请求BZ，希望BZ能开一次特例，帮助原po能够上美服。好像当 初欧洲人移民到美国一样，能够放我上岸。所以态度上要放低。这例子有点夸张。 2.要告诉BZ你要转美服的理由。做事总要有个理由，出师有名，别人也好帮忙。理由 原po就不赘述。一个好的理由，打动对方愿意开个例外帮忙，就成功了。 3.要跟bz说，如果bz愿意帮这个忙的话，需要准备什麽来配合BZ的作业。这应该要的吧。 基本上原po就是这样转服成功的。 以下po出大家比较有兴趣的东西，bz寄给原po的e-mail。 <<第一封，系统收到後自动发出的>>主要是说bz收原po的请求，顺便告知bz的上班时间。 原po都是在凌晨五点多收到bz客服的来信。 Thank you for emailing Blizzard Billing and Account Services! This is an automated response to your email to confirm that we have receive d your message. A response to your current message will be sent to you a s soon as possible. Please do not reply directly to this message as multipl e emails may cause delays in response time. PLEASE NOTE: Emails are processed in the order received during our norma l business hours of 7am to 8pm Pacific Time, 7 days a week . We also offer live Billing support by phone during these hours at: 1-800-592-5499, customers in Australia should call 1-800-041-378 . Automated phone support is available 24 hours a day, 7 days a week. To find more information Billing, Technical Support, In-Game Suppor t and Account Administration please use the following link http://us.blizzard.com/support/index.xml?gameId=11 Regards, Billing & Account Services Blizzard Entertainment www.blizzard.com -------------------------------------------------------------------------------------------------------- Gracias por comunicarte por correo electrónico con el Departament o de Servicios de Cuenta y Facturación de World of Warcraft! Esta es una respuesta automática a tu correo electrónico para confirmar que hemos recibido tu mensaje. Una respuesta para tu mensaje será enviada lo mas pronto posible. Favor de no contestar a este mensaje ya que correos electrónicos múltiples pueden retrasar significativamente nuestr o tiempo de respuesta a tu mensaje. TOMAR EN CUENTA: Correos electrónicos son procesados en el orden que son recibidos durante nuestras horas laborales normales, que son de las siet e días a la semana, de 7am a 8pm tiempo del Pacifico. No obstante, tambi én ofrecemos otras formas de asistencia que están a tu disponibilidad inmediata mientras procesamos tu correo electrónico. Ofrecemos asistencia automatizada y en vivo para servicios Facturación y de Cuenta. Puedes comunicarte con el Departamento de Servicios de Cuenta y Facturación por teléfono al: 1-800-592-5499, Clientes que residen en Australia deberán llamar al 1-800-041-378. A los clientes fuera de los Estados Unidos, o los que no pueden usar los números gratuitos proporcionados, sugerimos que entren en contacto con el Departamento de Servicios de Cuenta y Facturación marcando primero el código que ofrece su país para llamadas internacionales (varía para cada país), y luego el código para marcar los Estados Unidos (generalmente es el numero 1), seguido por el teléfono (949) 955-0283. Para encontrar mas información de Facturación, Asistencia Técnica, Asistencia En-Juego y de Administración de Cuentas, por favor visita la siguiente pagina: http:/eu.blizzard.com/support/index.xml?gameId=11 Muchas Gracias, Servicios de Cuenta y Facturación Blizzard Entertainment www.blizzard.com <<第二封, BZ客服寄的>> 原po觉得比较重要的内容是里面提到的，that this is not a standard service。 再次说明了，这不是一个一定要服务客人的一项活动。 Greeings, If you purchased a Latin American copy of Starcraft II and would like to have the region changed to North America, then we would be happy to consider changing the region for you. However, before we do so, please understand that this is not a standard service. We may change the region for you as an exception depending on the reason for your request, but there are things you must understand about the region swap process before we can continue: 1. This account action is an exception. Any further requests to change the region for a game account may be denied in the future. 2. Switching regions will disable the associated Battle.Net profile, including ladder ranking, team information, friends lists, Regional Real ID links, character name, and achievements (including those obtained through single player). You will lose all progress that you have made on the Latin American release of the game. 3. This replacement will not release the original Latin American license for further use. Once an account has been created using a license, that license is no longer valid. 4. The region swap process may take several days to complete. If you acknowledge these terms and would still like to have the region changed for the Starcraft II account, then please reply to this email providing your acknowledgement as well as the reason for your request. Regards, <<第三封，BZ客服寄的>> Greetings, Thank you for following up on this. We are currently working to get this transfer set up. It may take several days to finalize though as one final method of verification could you provide the answer to your account's secret question: What was the name of the first elementary school you attended? (please include the answer exactly as you entered it even if it is not in English) Thank you for your patience. Again this may take several days to finalize, I will follow up when there are any updates. Regards, <<第四封，BZ客服寄的>>结束了。 Greetings, As we discussed, switching regions will disable the associated Battle.Ne t profile, including ladder ranking, team information, friends lists, Regional Real ID links, character name, and achievements (including those obtained through single player). The new key will be applied to your account within the next few days, you do not need to take any further action. Previous Region: Taiwan New Region: North America Please note that performing this type of replacement will not release the original license for further use. Once an account has been created using a license, that license is no longer valid. If you need access to download the game please log into your Battle.net account page at https://us.battle.net/. Select manage game for StarCraft II. Select the appropriate PC or Mac download link and save this file to your system. Once the file has been downloaded, double click on the file to begin the download and installation. If you have additional questions or concerns, please reply to this email. If you would rather speak with someone directly, please contact Account & Technical Services. Our contact information can be found at http://blizzard.com/support/article/cs. Regards, --

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