从PlaystationBlog挖到的，就顺手翻译了 Q&A #1 for PlayStation Network and Qriocity Services Posted by Patrick Seybold // Sr. Director, Corporate Communications & Social Media APR 27 2011 First off, we want to again thank you for your patience. We know that the PlayStation Network and Qriocity outage has been frustrating for you. We know you are upset, and so we are taking steps to make our services safer and more secure than ever before. We sincerely regret any inconvenience or concern this outage has caused, and rest assured that we’re going to get the services back online as quickly as we can. 首先，我们再次要感谢你们的耐心. 我们知道PSN和Qriocity的停机令各位沮丧 我们知道你们很烦恼，所以我们将让服务变得比以往更安全. 我们对停机所造成的结果诚挚地感到遗憾,并且我们会尽快恢复系统. We received a number of questions and comments yesterday and early today relating to the criminal intrusion into our network. We’d like to address some of the most common questions today. We are also going to continue to post updates to this blog with any additional information and insight that we can over the next few days. We are reading your comments. We are listening to your suggestions. Please keep them coming. Thank you. 我们收到在先前的日子收到一堆关於非法入侵事件的问题和评论 我们打算回覆一些最常见的评论 要是接下来有新的消息，我们将会不定期更新部落格 我们正在看各位的评论，请继续告诉我们 多谢 Q: Are you working with law enforcement on this matter? 你们将采取法律行动吗？ A: Yes, we are currently working with law enforcement on this matter as well as a recognized technology security firm to conduct a complete investigation. This malicious attack against our system and against our customers is a criminal act and we are proceeding aggressively to find those responsible. 是的，我们正打算对这次的事件采取法律行动，并且和公认的技术安全公司合作 已进行彻底调查 这次对我们系统以及对客户的恶意进攻是非法的，并且我们正积极地找出肇事者 Q: Was my personal data encrypted? 我的个资有加密吗？ A: All of the data was protected, and access was restricted both physically and through the perimeter and security of the network. The entire credit card table was encrypted and we have no evidence that credit card data was taken. The personal data table, which is a separate data set, was not encrypted, but was, of course, behind a very sophisticated security system that was breached in a malicious attack. 所有的档案被保护着，并且存取都被物理性以及周围的网路安全机制限制着 完整的信用卡号则是被加密着，而且我们没有卡号被盗取的证据 个资等单独的数据，则没有被加密，但是当然，是在我们非常先进，但已经被恶意攻破的 安全系统保护着 Q: Was my credit card data taken? 我的信用卡资料被窃取了吗？ A: While all credit card information stored in our systems is encrypted and there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained. Keep in mind, however that your credit card security code (sometimes called a CVC or CSC number) has not been obtained because we never requested it from anyone who has joined the PlayStation Network or Qriocity, and is therefore not stored anywhere in our system. 尽管所有存储在我们的系统的信用卡信息是被加密，而且在这个时候没有任何证据 信用卡数据已经被窃盗，虽然我们不能排除这种可能性 如果您提供您的信用卡数据给PlayStation网络或Qriocity 出於谨慎，我们将通知您，您的信用卡号码（不包括安全代码）和 到期日期可能已经被窃举。请记住，不论如何，你 信用卡安全码（有时称为 CVC或CSC号码）尚未被窃取 因为PSN或Qriocity从来没有从任何人要求这个号码 所以这组号码并未储存在PSN或Qriocity系统 Q: What steps should I take at this point to help protect my personal data? 现在我应该采取什麽步骤以保护我的个人资料？ A: For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well. To protect against possible identity theft or other financial loss, we encourage you to remain vigilant, to review your account statements and to monitor your credit reports. 安全起见，我们鼓励您要特别注意要求您提供个人或敏感信息的电子邮件，电话 以及邮寄诈骗行为。索尼公司将不以任何方式与您联系，包括电子邮件，来询问 您的信用卡号码，安全代码，或其他个人身份信息。如果你被要求为这些信息 您可以相信不是索尼的要求。当 PSN和Qriocity服务完全恢复 我们强烈建议您登录并更改密码 此外，如果您於其他的地方使用您的PSN或Qriocity用户名或密码或其他无关的服务帐户 我们强烈建议你也修改他们，以为了防止可能的身份盗用或其他经济损失 我们鼓励你继续警惕，审查您的帐户报表并监控您的信用报告。 Q: What if I don’t know which credit card I’ve got attached to my 　　PlayStation Network account? 要是我不知道我在PSN用的信用卡是哪一张怎麽办？ A: If you’ve added funds to your PlayStation Network wallet in the past, you should have received a confirmation email from “[email protected] ” at the email address associated with your account. This email would have been sent to you immediately after you added the funds, and will contain the first 4 digits and last 4 digits of your credit card number. You can also check your previous credit card statements to determine which card was attached to your PlayStation Network or Qriocity accounts. 如果您曾经添加到您的资金在 PlayStation网络钱包，你 应该已经收到一封来自[email protected]的确认邮件 此电子邮件会向您发送您添加的资金，并将包含您的信用卡号码的最後4位数字 您也可以检查您以前的信用卡帐单，以确定哪些卡 连接到您的PlayStation Network或Qriocity帐户。 Q: When or how can I change my PlayStation Network password? 我何时才能更改我的密码？ A: We are working on a new system software update that will require all users to change their password once PlayStation Network is restored. We will provide more details about the new update shortly. 我们正在更新一个新的系统软体，这将要求所有用户更改其密码 一旦PSN恢复　　我们很快会提供更详细的资讯 Q: Have all PlayStation Network and Qriocity users been notified of the situation? 所有的PSN和Qriocity用户都被通知情况了吗？ A: In addition to alerting the media and posting information about it on this blog, we have also been sending emails directly to all 77 million registered accounts. It takes a bit of time to send that many emails, and recognize that not every email will still be active, but this process has been underway since yesterday. At this time, the majority of emails have been sent and we anticipate that all registered accounts will have received notifications by April 28th. Consumers may also visit www.us.playstation.com/support and www.qriocity.com for notices regarding this issue. In addition, we have taken steps to disseminate information regarding this issue to media outlets so that consumers are informed. 除了提醒媒体和发布有关它的信息在此部落格 我们也已经直接向所有77万注册的帐户发送电子邮件 我们需要多一点的时间来发送很多电子邮件，并了解 不是每个电子邮件都是成功发送的，但这个过程已经从昨天起进行 此时，大多数的电子邮件已经发送，我们预计 注册用户将从４月２８日起收到通知消费者也可以访问 http://www.us.playstation.com/support和 http://www.qriocity.com得到对这个问题的资讯 此外，我们已采取步骤，传播这个事件给媒体 以告知消费者 Q: What steps is Sony taking to protect my personal data in the future? 接下来索尼将会采取什麽方式保护我的个资？ A: We’ve taken several immediate steps to add protections for your personal data. First, we temporarily turned off PlayStation Network and Qriocity services and, second, we are enhancing security and strengthening our network infrastructure. Moving forward, we are initiating several measures that will significantly enhance all aspects of PlayStation Network’s security and your personal data, including moving our network infrastructure and data center to a new, more secure location, which is already underway. We will provide additional information on these measures shortly. 我们已经采取了多项紧急措施来保护您的个资 首先，我们暂时关闭了PSN和Qriocity服务 第二，我们正在加强我们的网络安全和加强基础设施 未来，我们将实施一些措施，大大提高PSN和个人资料各方面的安全性 包括推动我们的网络基础设施和数据中心一个新的并且更安全的位置 这些都是已经开始的。我们将很快提供这些措施的其他信息。 Q: Has Sony identified the party or parties responsible for the PlayStation 　　Network hack and subsequent theft of personal information? 索尼已经确认对PSN的入侵及个资外流的责任归属吗？ A: We are currently conducting a thorough investigation of the situation and are working closely with a recognized technology security firm and law enforcement in order to find those responsible for this criminal act no matter where in the world they might be located. 目前，我们正在彻底调查情况，并正和公认的技术保障和法律事务所紧密合作 以找出对这一罪行肇事者，并将采取法律行动，无论他们在世界何处 Q: When will the PlayStation Network and Qriocity be back online? PSN什麽时候会回来？ A: Our employees have been working day and night to restore operations as quickly as possible, and we expect to have some services up and running within a week from yesterday. However, we want to be very clear that we will only restore operations when we are confident that the network is secure. 我们的员工正夜以继日地为系统恢复而工作 尽快的，我们希望一些服务能在一个星期内启动并运作 但是，我们非常清楚，我们将只在我们在有信心网络是安全的 才会恢复整个系统 --

※ 发信站: 批踢踢实业坊(ptt.cc) ◆ From: 140.112.242.48 ※ 编辑: kindamark 来自: 140.112.242.48 (04/28 17:28)