关於骑脚踏车上班的计划我实在太frustrated所以不吐不快 就在我兴高采烈上网用信用卡买了一台脚踏车还有其他一堆配件之後 (总共大概花了快$400大洋 准备日後用Bush的Economy Stimulus Check来还) 装修的恶梦就持续了一个月 先是煞车把手裂开加上运来时就装不对方向 再来是等上三个礼拜才送来的煞车把手竟然不同型号所以装不上去 送错货不说 我每次用仅有的午休时间打电话都等上25分钟 好了 过了三个礼拜送来的把手不合我只好去Home Depot买塑胶束带(zip-lock strips) 把旧的把手绑上去 想说虽然松松的但至少可以用吧 没想到拆来拆去的 煞车线的adjustment搞砸了 变得很松 我只好调来调去 前後花了一个小时 後来虽然没有完全调回来但总算还可以用 兴冲冲的我开始在客厅骑了起来 没想到两秒钟後一转弯 车头竟然歪了~~~~~~~~~~~~~~ 我记得我装上去的时候努力把screw扭得很紧的说 後来不管我怎麽screw up 只要一转弯车头就会歪掉！ 气死我了 花了这麽多钱(而且帐单已经来了)买的一台漂漂亮亮的脚踏车 竟然只能放在客厅好看 一个月了我的油钱还没有省到啊~~~~ 不能骑的单车我到底是买来干嘛用的 =_= 於是既气愤又气馁的我写了一封落落长的email打算去给他们的客服抗议(如下) 不过不知道这样口气会不会有点冲 写过去会不会不妥 请各位建议一下如果是你们会怎麽做 大家若认为这样的email和要求是合理的 我明天就寄出 毕竟customers are always right, even if they're not. 或者如果你认为应该自己去找运动用品店或车行调整一下就没事也建议一下 我本来是打算明天把这封email发出去的 毕竟真的是满生气的 不吐不快........ I am writing this email simply because I am VERY, VERY frustrated with the purchase experience. First of all, I got the shipment with a broken brake lever, been shooting emails back and forth with your company for 4 times, finally you had me call this warranty number by myself. I called 4 times, except the last time, all other THREE times I was on hold for 20 to 25 minutes and couldn't get someone to answer my call. Secondly, after I finally got to talk to one of the warranty department personnels on 5/23, I was told that the shipment will be shipped out and I should be receiving it the next week. On 6/6 I called again because I have not received anything after 2 weeks of waiting. The courteous representative told me that it was shipped out on 5/27, and we are in the same state (Illinois) so it shouldn't take that long and that she will mail out another break lever via FedEx. On 6/10 finally I received the FIRST shipment that was shipped out on 5/27, but it is a different model that I can't install on my bike without taking off the whole shifter and plastic handler. I tried different ways to put the brake lever on but due to different model I couldn't, so I finally gave up and bought those plastic zip strips and put the broken one back on and tried to install the brake wire back on. The brake wire then got messed up because I took it off from the original brake lever, put it on to the new brake lever which didn't work so took it off again and put back onto the original brake lever, now the adjustment is totally off and I had to manipulate for a good hour to get it tight again. Finally after adjustment, the brake isn't completely working but is not far off, I was finally happy and tried to ride in the living room for maybe just 10 feet and something amazing happened -- the front handler bar cannot bite onto head tube! That is, no matter how much tighter I tried to wind up the screw, as soon as I make a turn, the handle bar is off and would become exactly crist-cross with the tire. How am I supposed to ride a bike like this on the street, without turning anywhere, I suppose? I am just very frustrated right now, because after a good whole month I have a pretty-looking bike sitting in my living room but I can't ride it at all. I have bought all nine yards of accesories that totally cost even more than the bike but now all $400 worth of products including the bike are for show only. As much as I think you are doing a good business, the process is just very inefficient, which renders the whole purchasing experience unpleasant. Now that the bike has a handle bar that won't stay put, I am not sure I want to go through another whole month of hassle. I am sure your business is in good shape and is willing to help your customers with these unintentional problems. If you can fix this by simply ship me a new one and pay for the return shipping for the broke one, I will give it another shot. Or expedite to me another handle bar, brake lever and brake wire. Or however you can fix this problem. But I am really tired of waiting and summer is short. Thank you. -- http://blog.pixnet.net/ordinarycool [美日一句]教你教科书上常常学不到的美国口语 [毒舌译站]将有用的生活职场资讯翻成白话中文 --

※ 发信站: 批踢踢实业坊(ptt.cc) ◆ From: 67.175.242.87