作者hermione0826 (Charlotte)
看板NTUMUN
标题[心得] 11/1 BG: Negotiation Game:)
时间Sat Nov 1 22:53:05 2008
hmm...
Saturday BG 都是
10:00开始喔!
大家要养成
早到的好习惯喔!!(去年是9:00开始呢)
还有晚到的同学很快就进入状况了~
今天的Negotiation Game大家应该都是第一次玩吧:)
大家很棒喔!
应该很
深刻感受到,和上次模拟开会的不一样!
今天大家很
focused的讨论一个主题,
大家提出的问题很
精确,
所以能
聚焦专心讨论;
大家不再只是
单向陈述自己的立场,
而是建立了
对话、互动;
从提问、讨论、一起想办修正,
一抛一接、一接一传、一传再接,不断循环,
而且你们很
有秩序的,一个一个解决。
讨论的
深度与
品质完全取决於此:))
融合了上述的元素,沟通讨论才能
有效率了解决问题:))
所以大家今天都不错喔~
连平常很害羞的今天都努力发言了(你的点超棒的阿!
讲出来才更棒喔!!)
希望今天的BG让你们得到开心的收获,有帮助你们大MUN表现更棒喔XD
^^^^^^^^^^^^^
既然这次主题是
Negotiation,
我想和大家分享一下之前去参加活动听到的演讲~
那次国际谈判中心主任陈彦豪博士和我们介绍了"Negotiatoin Theroy and Practice"
其中我想分给大家的是
"The Eight-Stage Negotiation Process"
1.
Preparing: A good result of a negotiation can be seen as involving seven
elemes. The better we handle each element, the better the outcome
will be.
(1)
Interests: Whatever our demand or “position”may be, we and others
involved in the negotiation would like an outcome that
meets interests—
the things we need or care about. The more
we have thought about our interests in advance, the more
likely we are to meet them.
(2)
Options: A good outcome should be among the best of all possible ways
to deal with our differing interests. By options we mean
possible agreements or pieces of a poss
ible agreement. The more
options we are able to put on the table, the more likely we are
to have one that will well reconcile our interests.
(3)
Alternatives: A good outcome should seem better than any alternative
away from the table, better than things we might do by
ourselves or with others. Before we sign ae deal— or turn
one down, we should have a good idea of what else we might
do.
(4)
Legitimacy: We do not want to be un
fairly treated, nor do others. It
will help to find
external standards that we can use as a
sword to persuade others that they are being treated fairly
and as a shield to protect usfrom being ripped off.
(5)
Communication: Other things being equal, an outcome is better if it is
reached effic
iently. That requires good two-way
communication as each side seeks to influence the other.
We want to think in advance about what to listen for
—and what to say.
(6)
Relationship: A good outcome will leave our working relationship
strengthened rather than damaged. Preparation can help us
think about the human interaction—about the people at
the table. We should have some idea about how to build a
relationship that
facilitates, rather than hinders,
agreement.
(7)
Commitment: The quality of an outcome is also measured by the quality of
the
promises that are made. Those commitments are likely to
be better if we have thought in advance about specific
promises that we realistically can expect, or make, during
or at the conclusion of a negotiation.
2.
Arguing:
Rational & Constructive> Emotional & Destructive
Interests > Positions
Issues > Negotiators
3.
Signaling: Use signaling to escape from arguing;
Receive and modify the signaling mutually
4.
Proposing: Relatively
positive and
tentative in diction and mood;
Firm in principle and
flexible in details;
Yielding less and
offering more conditions
5.
Packaging: Combine different variables
Create new packaging by integrating mutual interests among
negotiation parties;
Seek
win-win outcome in the main issues and allow zero-sum
situation in the minor issues
6.
Bargaining:
Positive proposing
Join the entire issues;
There must be
prices for very exchange and
conditions for every
concession
7.
Closing: Comprehensive; Threatening; Optional; Compromising;Recess
8.
Agreeing: Forms and status of the negotiation agreements
很有兴趣的人,请耐心的继续往下看:)
"Practical Skills of Negotiation"
1.
Patience(耐心): You wait. However anxious, you don’t show it.
Patience is a devastating weapon when the other side is
highly volatile.
When you set the pace, you control the deal
2.
Slow Agony(慢性折磨): The deal moves at a crawl. Every issue takes inordinate
amounts of time. Delays are frequent.
Slow agony
never says “no”; the deal never actually
stalls. This is an interesting defense against high
pressure.
3.
Apathy(沈着): Overt concern is minimal. Whether the deal goes or blows appear
immater
ial. You request without energy and respond without
passion.Apathy defends against high pressure.
4.
Empathy/sympathy: Concern is shown for the other side. This is a powerful
(同理心/同情心) tatic for
breaking deadlocks and bridging gaps. Such
feelings should be genuine. Do not feign personal concern;
compassion as a ruse is off limits. Use empathy/sympathy
when you mean it.
5.
Sudden Shifts(突然转移): Whim and caprice do not build solid reputation.
Consistency is important, but sometimes it equals
sluggishness, even obstinacy. When talks are turgid
and momentumhas dissipated,
unexpected changes can
dislodge blockage and overcome obstacles.You have
nothing to lose by shaking the tree.
6.
Faking (佯装): Dealmakers are like football halfbacks, able to feint one way
and run the other. Faking is more
trading than lying. Fake
when you want to
protect a particular point. For example, you
might insist on all cash in selling your home (or business)
just to be able to maintain your price when you finally
“concede”some seller financing—which you planned to concede
all along.
7.
Walking (离开现场): Closing your briefcase and leaving the room. A dead deal.
This tactic is less extreme than it looks. After all,
you can always reopen negotiations (though some of your
credibility is lost). Walking works when the other side
has more basic power and has pushed too hard too long.
Quitting is the ultimate leveler.
8.
Fait accompli(既成事实): The
threat to take unilateral action. The deal,or
something about it, would be irrevocably changed.
For example, when a financially troubled company
negotiates with creditors, each side can threaten to
file bankruptcy proceedings—which would pu all
decisions in the hands of the court. Use fait
accompli when you control a critical issue—but use
it cautiously.
9.
Salami(蚕食法): Cut a little here, a little there, and soon the salami is
all gone.
Some negotiators grind for small gain— but they
never stop. The deal is never done. You must stop these
people. Strict limits are the antidote for salami tactics.
10.
Limits(画地自限): Allow the other side
to go so far but no farther.
Setting boundaries can be imposing, even riveting.
Don't do it often, but always make it count. Set your
limit once and stick to them. Use this tactic when the
other side keeps pushing.
11.
Deadlines(截止时间): Countdowns are contentious.
Calendar pressure is
troublesome. One must never make a hasty decision under
time constraint. Try to force yourself to go even a bit
slower than normal. If the deal evaporates, it
evaporates. It's far better to pass a dozen good deals
than to make one bad one.
12.
Antagonism (敌对法): Not a good tactic. More is accomplished by seeking
personal harmony even during professional disputes.
Nonetheless, people are antagonistic, some deliberately
as a technique, others because that's just the way
they are. Disarm the antagonism by
sidesteps, not body
blocks, by
leveraged angles, not frontal assaults.
Direct confrontation rarely
works. Try gentle
correction, tingedwith humor. "I see the new day
hasn't brought forth a new attitude." “I can't toughen
my position because you can’t get more upset."
@@手酸..希望这些东西也给大家一些启发罗!
--
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1F:推 annwenjc :thanks charlotte!! 辛苦了! 超棒超实用的!! 11/01 22:56
2F:推 irisseraphic:Charlotte 你太伟大了喔喔喔喔喔喔!!! 11/02 00:17
3F:推 yhc1103 :大推~~辛苦了!!连我都该好好做笔记!! 11/02 17:41