国青生治会及国青宿舍整体满意度调查结果 调查结果概要： ●财本次调查共回收问卷201份（2F-15份、4F-2份、5F-22份、6F-20份、7F-14份、 8F-16份、9F-13份、10F-24份、11F-23份，未填写楼层52份）。 ● 有99.4%的受访者赞成每年举办宿舍服务与品质调查，而有0.6%的受访者反对 举办调查。 ● 65.0%的受访者对生治会的服务感到满意，国青生治会服务的整体满意度平均 为3.81。 ● 52.9%的受访者对国青宿舍感到满意，国青宿舍的整体满意度平均为3.59。 ● 感谢大家参与本次调查，也感谢大家的鼓励。 一、对生治会的部分 对生治会举办的活动与福利的满意程度 不满意% 尚可% 满意% 平均 不清楚% 1. 对於上学期舍胞大会的满意程度 3.6 28.6 57.9 3.66 30.3 2. 对於冬至吃汤圆活动的满意程度 2.7 23.1 74.1 3.97 25.8 3. 对於上学期期末回馈的满意程度 4.9 26.5 68.5 3.80 18.2 4. 对於宿舍整修会议的满意程度 24.2 41.8 34.0 3.16 22.3 5. 对於下学期舍胞大会的满意程度 7.7 35.9 56.3 3.61 29.0 6. 对於端午节活动的满意程度 1.5 12.9 85.6 4.10 3.0 7. 对於各楼层报纸的满意程度 6.8 22.5 70.7 3.99 4.5 8. 对於各楼层第四台的满意程度 17.9 26.1 56.0 3.53 8.0 9. 对於清洁剂与清洁用品的满意程度 23.7 37.6 38.7 3.14 2.5 10. 对於运动设施的满意程度 43.1 32.9 24.0 2.77 15.2 11. 对於生治会公布栏的满意程度 3.6 27.7 68.7 3.84 2.5 12. 对於生治会服务的整体满意程度 1.7 33.3 65.0 3.81 7.7 13. 对於未来生治会的建议总整理 财 ● 建议举办活动增进舍胞情谊。 财 ● 建议多讨论整修规划与搬迁问题。 财 ● 建议更新与增加地下室运动设施。 财 ● 建议把遥控器固定在交谊厅，避免电池遗失及遥控器摔坏。 财 ● 建议生治会公告要中英对照。 二、对宿舍的部分 对於国青宿舍各项设施与服务的满意程度 不满意% 尚可% 满意% 平均 不清楚% 14.对於一楼大厅交谊空间的整体满意程度 3.0 46.5 50.5 3.59 1.5 15.对於i-Lounge的整体满意程度 7.4 42.3 50.3 3.56 5.5 16.对於自行车停车空间的整体满意程度 25.0 32.4 42.6 3.23 5.1 17.对於各楼层交谊厅的整体满意程度 14.7 44.2 41.1 3.31 2.0 18.对於各楼层晒衣间的整体满意程度 27.4 38.2 34.4 3.04 4.8 19.对於走廊环境的整体满意程度 20.0 44.2 35.8 3.16 - 20.对於寝室环境的整体满意程度 10.9 37.0 52.1 3.48 - 21.对於浴室环境的整体满意程度 41.4 36.3 22.3 2.75 0.6 22.对於厕所环境的整体满意程度 53.2 27.6 19.2 2.53 0.6 23.对於盥洗室环境的整体满意程度 38.2 34.4 27.4 2.83 0.6 24.对於电器间(洗衣间)环境的整体满意程度 13.5 38.5 48.1 3.46 0.6 25.对於垃圾桶清洁的整体满意度 16.7 34.6 48.7 3.38 - 26.对於浴室冷热水系统的整体满意程度 21.0 29.9 49.0 3.34 0.6 27.对於冷气系统的整体满意程度 9.6 26.3 64.1 3.73 0.6 28.对於宿舍网路系统的整体满意程度 5.1 20.4 74.5 3.99 0.6 29.对於饮水机的整体满意程度 3.8 26.8 69.4 3.88 0.6 30.对於洗、烘衣机的整体满意程度 9.0 25.2 65.8 3.76 1.9 31.对於贩卖机的整体满意程度 8.6 25.8 65.6 3.75 4.4 32.对於邮件收发服务的整体满意程度 3.4 20.8 75.8 3.98 5.1 33.对於宿舍公共安全的整体满意程度 8.4 34.4 57.1 3.62 2.5 34.对於宿舍电梯安全的整体满意程度 4.7 33.3 62.0 3.72 5.1 35.对於宿舍举办消防讲习的整体满意程度 5.6 33.3 61.1 3.68 8.9 36.对於宿舍辅导员的整体满意程度 4.6 23.0 72.4 3.86 3.8 37.对於宿舍工友的整体满意程度 3.3 24.2 72.5 3.85 2.5 38.对於宿舍清洁人员的整体满意程度 13.4 22.9 63.7 3.59 - 39.对於宿舍警卫的整体满意程度 2.6 17.9 79.5 3.99 1.3 40.对於餐厅的整体满意程度 16.8 36.2 47.0 3.40 5.7 41.对於福利社的整体满意程度 14.5 33.6 52.0 3.47 2.6 42.对於国青宿舍的整体满意度 3.2 43.9 52.9 3.59 - 43. 其他对於国青宿舍的建议总整理 财 ● 建议加强门禁管理，各楼层交谊厅常有非住宿生使用，希望能限制并劝导他们 使用i-lounge。 财 ● 建议加强宿舍清洁，尤其是浴室、厕所和盥洗室。若清洁人员无法进步，建议 更换清洁人员。 财 ● 建议公布洗烘衣机的定期清洁的纪录。 财 ● 建议设置自行车车棚。 财 ● 建议改善冷热水系统。 财 ● 建议改善户外景观，并增加户外庭园中的交谊空间。 财 ● 建议扩大晒衣场空间，且处理被长期占用的情况。 财 ● 建议公共设施的使用规范要更明确，如洗衣板。 财 ● 建议改善i-Lounge照明，避免太暗。 财 ● 建议福利社的商品价格能降低与校内便利商店一样。 财 ● 建议餐厅不要太常休假，或增加为两餐厅可以轮休。 财 ● 建议增加贩卖机的无糖豆浆数量，另建议改善易卡住的零食，如凤梨酥。 财 ● 建议开放i-Lounge厨房。 ----------------------------------------------------------------------------- Result of Satisfaction Survey for IYC Dormitory Summary： ● 201 questionnaires were collected. (15 from 2F, 2 from 4F, 22 from 5F, 20 from 6F, 14 from 7F, 16 from 8F, 13 from 9F, 24 from 10F, 23 from 11F & 52 unstated) ●财99.4% approved to held the satisfaction survey every year. Only 0.6% did not agree. ● 65.0% of the respondents were satisfied with the service of IYC Student Committee. The average score is 3.81. ● 52.9% of the respondents were satisfied with the service of IYC Dormitory. The average score is 3.59. ● Thank you for your participation. Also, appreciate all the encouragement and advice. Part 1 About IYC student committee Satisfaction of these activities and welfare providing by IYC student committee Bad% Fine% Good% Mean Unknown% 1.1st semester Dorm Meeting 3.6 28.6 57.9 3.66 30.3 2.Midwinter Festival 2.7 23.1 74.1 3.97 25.8 3.Feedback at the End of 1st semester 4.9 26.5 68.5 3.80 18.2 4.Renovation Meeting 24.2 41.8 34.0 3.16 22.3 5.2nd semester dorm meeting 7.7 35.9 56.3 3.61 29.0 6.Dragon boat festival 1.5 12.9 85.6 4.10 3.0 7.Newspapers in each lounge area. 6.8 22.5 70.7 3.99 4.5 8.Cable TV in each lounge area 17.9 26.1 56.0 3.53 8.0 9.Aromatic and Washing liquid 23.7 37.6 38.7 3.14 2.5 10.Exercise facility in the basement 43.1 32.9 24.0 2.77 15.2 11.Bulletin board in each elevator 3.6 27.7 68.7 3.84 2.5 12.Satisfaction of IYC student committee 1.7 33.3 65.0 3.81 7.7 13.Suggestions for the new IYC student committee 财 ● Please hold more activities to promote friendship between students. 财 ● Please discuss the renovation and relocation planning. 财 ● Please renew and buy additional sports facilities in the basement. 财 ● Please fasten the remote controller on the desk to avoid loss or break. 财 ● Please announce in English and Chinese. Part 2 About IYC dormitory. Satisfaction of the facilities and services in IYC dormitory Bad% Fine% Good% Mean Unknown% 14.Environment of lounge in the lobby 3.0 46.5 50.5 3.59 1.5 15.Environment of i-Lounge (1F) 7.4 42.3 50.3 3.56 5.5 16.Environment of parking area for Bicycles25.0 32.4 42.6 3.23 5.1 17.Environment of lounge in each floor 14.7 44.2 41.1 3.31 2.0 18.Environment of drying room in each floor27.4 38.2 34.4 3.04 4.8 19.Environment of all corridors 20.0 44.2 35.8 3.16 - 20.Environment of bedroom 10.9 37.0 52.1 3.48 - 21.Environment of shower room 41.4 36.3 22.3 2.75 0.6 22.Environment of toilet 53.2 27.6 19.2 2.53 0.6 23.Environment of washroom 38.2 34.4 27.4 2.83 0.6 24.Environment of laundry room 13.5 38.5 48.1 3.46 0.6 25.Cleanliness of trash cans 16.7 34.6 48.7 3.38 - 26.The Hot/cold water supply system 21.0 29.9 49.0 3.34 0.6 27.Air condition system 9.6 26.3 64.1 3.73 0.6 28.Internet system 5.1 20.4 74.5 3.99 0.6 29.Drinking fountains 3.8 26.8 69.4 3.88 0.6 30.Washing machine & dryer 9.0 25.2 65.8 3.76 1.9 31.Vending machine 8.6 25.8 65.6 3.75 4.4 32.Mail delivery service 3.4 20.8 75.8 3.98 5.1 33.Public safety in the dormitory 8.4 34.4 57.1 3.62 2.5 34.Safety of elevator using 4.7 33.3 62.0 3.72 5.1 35.The process of Fire drill 5.6 33.3 61.1 3.68 8.9 36.Satisfaction of resident directors 4.6 23.0 72.4 3.86 3.8 37.Satisfaction of janitors 3.3 24.2 72.5 3.85 2.5 38.Satisfaction of cleaning staffs 13.4 22.9 63.7 3.59 - 39.Satisfaction of security guards 2.6 17.9 79.5 3.99 1.3 40.Satisfaction of restaurant (B1) 16.8 36.2 47.0 3.40 5.7 41.Satisfaction of convenient store(B1) 14.5 33.6 52.0 3.47 2.6 42.Satisfaction of IYC dormitory 3.2 43.9 52.9 3.59 - 43.Suggestions for the IYC dormitory 财 ● Please enhance the access management. There are a lot of non-residential students will stay and use in the lounge. Please limit and persuade them to use i-Lounge. 财 ● Please strengthen the hostel clean, especially bathroom, toilet and bathroom. If cleaning cannot progress, please consider replace the cleaning staff. 财 ● Please public the maintenance record of the washing machines and dryers. 财● Please build rain shelter for bike. 财 ● Please improve the hot and cold water systems. 财 ● Please improve the outdoor landscape and provide some place for rest. 财 ● Please expand the space for hanging up clothes and deal with long-term occupation. 财 ● Please make the guide of public facilities more specific, such as the washboard. ● Please improve lighting in i-Lounge. It’s too dark now. 财 ● Please reduce the commodity price in the convenient store to the same level as other stores in campus. 财 ● Please reduce the rest of the restaurant or increase one more restaurant for rotation. 财 ● Please increase the quantity of sugar-free soy-milk in the vending machine. Please modify the machine or product to avoid cookie stuck. 财 ● Please re-open the kitchen in i-Lounge. 国青生治会敬上 IYC Student committee 99.6.23 -- 国青生治会男总干事 #18960, 02-33663366#18960 国青辅导员Emma & Danny #69669, 02-33669669 国青一楼柜台-工友或警卫 #68833, 02-33668833 --

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