课程名称︰组织行为 课程性质︰ 课程教师︰吴玲玲 开课学院：创意创业学程 开课系所︰资讯管理学系 考试日期（年月日）︰100.4.18 考试时限（分钟）：约180分钟 是否需发放奖励金：是 （如未明确表示，则不予发放） 试题 : 选择题(40%,2% for each) 1. Which one of following description is NOT a feature of "Organization"? A. Organization is consciously coordinated social unit. B. Organization composed of two or more people. C. Organization must have some rules which clearly defined. D. Organization usually has functions in order to achieve some specific goals. 2. Which one of the following statement is true about the "Challenge and Opportunities for OB" today? A. In order to respond to globalization(全球化),we should work with people from different cultures more than before. B. Organization should use the same ways to manage all of it's employees, despite there is a workforce diversity(员工多样性) issue. C. Concern for employee's loyalty(忠诚度), we should reduce to hire temporary workers. D. Organization structure should be hierarchical(阶层性) in order to be managed easily. 3. Which one of the following statement is true about "Organizational Behavior"? A. OB is the study of what people do in an organization and how their behavior affects the organization;s performance. B. The researches on OB are mainly focus on two determinants of behavior in organizations: individuals, groups. C. OB is built on contributions from a number if behavioral disciplines, mainly psychology(心理学),social psychology(社会心理学),and sociology (社会学) D. All of above are correct 4. Which one if the following statements can describe the relation between Behavior and Attitude properly? A. Behavior always follow Attitudes, because people's behavior are always follow what they thought. B. Attitudes always follow Behavior, because people are always doing things rationally. C. There is no systematic relation berween behavior and attitudes, because people have cognitive dissonance(认知失调) D. None of above is correct. 5. Which of following responses to job dissatisfaction is the most constructive one to the organization? A. Voice(阐述) B. Loyalty(维持忠诚) C. Exit(离去) D. Neglect(忽视不管) 6. Which of following statements about Type A persons is NOT correct? A. They strive to think or do two or more things at once. B. They can always relax without guilt. C. They are alwaus moving, walking, and eating rapidly. D. They measure their success in terms of how many or how much if everything they acquire. 7. According to personality-job fit theory(人格-工作适配理论), which person may be the most satisfied with his/her job? A. Peter is a shy,genuine and hard-working man. He workd as a product manager. B. Julia is always self-confident and ambitious. She is a teacher of elementary school. C. Howard is the kind of person who prefers rule-regulated and unimaginative activities. He now works as a bank teller. D. Tiffany is a creative woman who sometimes would be a little bit too emotional. She works at a factory as an assembly-line worker . 8. Which of the following statement is true about "Organizational Commitment"? A. According to research, continuance commitment(延续性承诺) is lower among Chinese employees than among Canadian, British, and South Korean workers. B. Normative commitment(规范性承诺) is the perceived economic value of remaining with an organization. C. According to research, employees in different cultures think of commitment to their employers, they do in quiet dissimilar way. D. According to research, Chinese employees appear to have lower levels of normative(规范性承诺) and affective(情感性承诺) commitment and higher levels of continuance(延续性承诺). 9. Which of the following statement is true ablout Cognitive Evaluation Theory?(认知评价理论) A. Extrinsic rewards(外部报酬) would negatively affect intrinsic rewards (内部报酬). B. Extrinsic rewards(外部报酬) increase intrinsic rewards(内部报酬). C. Verbal rewards(口头奖励) decrease intrinsic motivation(内部动机); tangible rewards increase it. D. All of the above. 10.An employer complains:"Our salary had been higher than those of other companies until two months ago, but the job satisfaction was never proportional. Now, we only lower down our salary a little bit, and many complaints appeared." Which of following theory best describes the statement above? A. Herzberg's Two-Factor Theory. (Herzberg的双因子理论) B. Alderfer's ERG Theory. (Alderfer的ERG理论) C. McGregor's Theory X and Theory Y. (McGregor的X、Y理论) D. Maslow's Hierarchy of Needs. (Maslow的需求理论) 11.Which of the following statement is a common way to minimize Groupthink (群体迷思)? A. Encourage group leaders to be impartial. B. Reduce the size of the group to 10 or less. C. Use exercises on diversity. D. All of above are correct. 12.Which one of the following statement is true about Group Size? A. Evidence indicates smaller groups are faster at completing tasks than larger groups. B. Social loafing(社会懈怠) is the tendency for individuals to expend more effort when working collectively than when working individually. C. Social loafing phenomenon is usually found in smaller groups than larger groups. D. All of above are correct. 13.Which of the following statement is true about Hawthorne studies(霍桑实验)? A. Worker behavior and sentiments were closely related. B. It is a research designed to discover the relation between Group standard s and individual workers. C. Group standards were barely effective in the output of individual workers. D. Group standards were less a factor in determining worker output than were money sentiments, and security. 14. Which of the following statement is NOT true about Adams' Equity Theory? (亚当公平理论) A. Employees compare their ratios of outcomes-to-inputs of relevant others. B. When state of equity exists, there is no tension as the situation is considered fair. C. An underrewarded state causes anger, and motivates people to act to bring their situation into equity. D. Overrewarded states cause happiness, and people are satisfied with the state. 15. Which one of the following statement is NOT true about Big Five Personality Model(五大性格模型)? A. Of the Big Five Traits, emotional stability(情绪稳定性) ismost strongly related to life satisfaction, job satisfaction, and low stress levels. B. The "Extraversion dimension"(外向性) captures our comfort level with relationships. Extraverts tend to be reserved, timid, and quiet. C. The "Agreeableness dimension"(亲和性) refers to an individual's propensity to defer to others. Highly agreeable people are cooperative, warm, and trusting. D. The "Conscientiousness dimension"(负责性) is a measure of reliability. A highly conscientious person is responsible, organized, dependable, and persistent. 16.Which one of the following description is true about "Job Rotation" (工作轮调)? A. Job Rotation is a period shifting process of employees from one task to another with similar skill requirement at different organization levels. B. Job Rotation is a method to increase the work flexibility and avoid layoff. C. Job Rotation can increase employee's motuvation, and help employers to better understand how their work contributes to the organization. D. Job Rotation should be used frequently because there is no drawback with it. 17.Which of the following statement is true about Halo Effect?(月晕效应) A. The tendency to selectively interpret what one sees on the basis of one's interests, background, experience, and attitudes. B. The tendency to draw a general impression about an individual on the basis of a single characteristic. C. Evaluation of a person's characteristics that is affected by comparisons with other people recently encountered who rank higher or lower on the same characteristics. D. Judging someone on the basis of one's perception of the group to which that person belongs. 18.Which one of the following statement is true about "Attribution Theory"? (归因理论) A. Self-serving bias(自利归因) can use to explain which individual tend to attributetheir own succcesses to internal factors and put the blame for failure on external factors. B. Internally caused(内在归因) behaviors are those we believe to be under the personal control of the individual. C. Externally caused(外在归因) behaviors is what we imagine the situation forced the individual to do. D. All of above are correct. 19.Which one of the following statement is true about "Job Enrichment" (工作丰富性)? A. An enriched job organizes tasks should allow to the worker to do a complete activity, increases the employee's freedom and independence, decreases responsibility and provide feedback. B. "Establish client relationships" is a way to enrich employee's job by increasing the direct relationship between workers and their clients. C. "Form natural work unit" is a way to enrich employee's job by letting employees know how well they are doing and whether their performance is improving, deteriorating, or remaining constant. D. All of above are correct. 20.Which one of the following statement is true about "the Five Stage Group Development Model"(五阶段群体建立模型)? A. Although there are five stage in this Group development model, it is usually going on several stages simultaneously. B. Forming stage(形成期) is a stage full with uncertainty, members "test the water" to determine what type of behaviors are acceptable. C. Because of the organizational context, not all the group developments follow this five stages model. D. All of above are correct. 问答题 (60%) 1. In the case of Wolfgang Keller at Konigsbrau-Hellas, Keller believed that Petrou's formal and distant management style hurt his effectibeness as the commercial director. At the same time, Petrou felt that Kellet was intruding on the commercial department's activities. What;s the problem of Keller's management style? if you're Keller, how would you get along with Petrou? If you're Keller boss, Andreas Carellas, what would you do to solve the problem? (10%) 2. In the case of NASA, who should be responsible for the outcome of the Challenger launch? (Larry Mulloy, NASA's Solid Rocket Booster manager; Roger Boisjoly, Morton Thiokol's engineer; Bob Lund, Morton Thiokol's management) Why? Also, what are the differences between advocaccy orientation and inquiry orientation in a group decision making process? Which approach was adopted by Larry? Which approach should he adopt? Why? (10%) 3. In the case of Engstrom, when the bonuses stopped, the workers responded with anger and suspicion. What is the problem of the bonus plan of Scanlon adopted by Engstrom? Bent, the plant manager, had to determine whether to scrap Scanlon, change it, or look elsewhere for solutions. If you were Bent , how would you solve the problem facing Engstorm? Why? (10%) 4. In the case of Kathryn McNeil, Kathryn McNeil was eventually fired. Put yourself in Foley's shoes. If you're Foley, would you fire Kathryn McNeil? Why or why not? Explain for your choices. If not, what would you do to address the tension between Kathryn and Lisa? (10%) 5. According to your experiences in playing the NASA Game during the class, what are the differences between "Individual Decision Making" and "Group Decision Making"? Please describe the diffences based on your own experiences and the textbook. (10%) 6. What is the research purpose of the "Zimbardo's Prison Experiment"? How did the research proceed? What is the result? Finally, how do you interpret the result? (10%) --

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