作者mthsieh (这里没有这个人)
看板Management
标题Re: [问题] TQC 与 TQM 的差别
时间Mon Mar 30 21:17:52 2009
以下两题，答对了，八成就分得出这两者的差异。
Many companies implement a management approach to long term success
through customer satisfaction.
This management approach is better known as:
A) Total Quality Management (TQM).
B) Total Quality Control (TQC).
C) Total Productive Quality (TPQ).
D) Total Process Management (TPM).
Ans: A
The process of creating and producing the total composite good and
service characteristics by marketing, engineering, manufacturing,
purchasing, etc. through which the good or service will meet the
expectation of the customer is known as:
A) Total Quality Management (TQM).
B) Total Quality Control (TQC).
C) Total Productive Quality (TPQ).
D) Total Quality Engineering (TQE).
Ans: B
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