※ 引述《uiou (never give up)》之铭言： : 1 The convient pharmacy(药局) has received numerous complaints from home: ^^^^^ : delivery customers in the Friendly Hills area that their prescriptions(处方签) : often arrive late. (^^^^^^^^ 是我不懂它的意思) : 我译:药局收到很多顾客抱怨处方签太慢 这是什麽意思@@" 有间便利药局收到了数起住在Friendly Hills area 使用"送药到家"服务 的客户抱怨说: "他们的药常常会晚送到”。 : Almost all of the drivers say that they often get lot trying to find houses : in this neighborhood, even when directions have previously (先前) : been obtain(取得) from the customers. : 我译:几乎所有司机说他们事前取得顾客资料 而这家药局的几乎每一位送药员, 都花了很多时间在找路上, 即使当地点和方位早已是先从客户哪里取得, 也是一样。 : Frequently, drive have to retrace(回忆) their route to get back to a pay phone : to call the customer for even more detailed directions. : 我译:时常,司机回忆路线.....?! 送药员们,常常需要回头去找公共电话亭打电话给客户, 问他们更详尽的路线方向。 : Convient Pharmacy probably needs to change its: : A structure B people C technology D culture E strategy : 这题是C吗? 所以答案是C, 因为他们需要比较好的找路系统 : --------------------------------------------------------------------------- : 小明 is leader of a task force that has been charged with restructuring(重组) : the order-processing system in the organization. ^^^^^^代表我不懂其意 : The task force is composed(镇静的) of his peers(同事) form other departments : in the organization. : Most of them worked together before in a previous taskforce that was : disbanded(遣散) because of high levels of confict in the group. 小明是"重整组织内订购系统" 小组的领导人。 小组的其他成员是小明公司内其他部门的同仁， 而多数成员以前其实是同一个小组，他们後来是因为一些冲突问题而被分散到其他部门。 : According to Fiedler's model, an effective leader in this situation : would have a ________ style. : A TO(任务导向) B RO (关系导向) : 个人看法:费得勒的权变 其情境有三要素 领导者和部属关系 任务结构 领导者权力基础 : 但题目看不太出这三要素 有没有高手能解说 谢谢 我对权变模式没有很熟,但是我觉得是 任务导向, 因为既然是high levels of conflict, 关系导向可能比较没用。 --

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