作者Zephyranthes (石斛兰)
看板Japan_Living
标题[打工]徵游戏客服人员(短期契约)
时间Fri Aug 24 11:45:38 2018
本人为代PO,如需更多详情请洽本文末信箱谘询,谢谢。
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公司: Keywords Studios
职位: 客服代表
契约: 短期
位置: 东京都千代田区九段南*靖国神社附近
工时: 10 AM to 7 PM (8 hrs / day, 1 hr –午休),一周五天*shift
时薪: 1100JPY~1200JPY
工作内容责任*英文恕不翻译:
- Resolves product or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the
best solution to solve the problem; expediting correction or adjustment;
following up to ensure resolution.
- Searches internal documentation and consult colleagues to answer customer’s
questions and/or problems
- Provides support by email, chat and/or phone (as requested by the project)
- Ensures quality of his/her answer by proofreading his messages
- Escalate questions and comments when answer is not listed
- Prepares daily activities report
- Collect information about the product and escalate it to the developer
- Attends meeting with client if needed
- Assists team members to find answer
- Helps forming new agent if requested
- Works with QA Specialist to improve quality of services and products
必备资格:
- 对游戏业有兴趣,或本身为游戏爱好者
- 英文沟通写作能力 TOEIC: 750+
优先采用:
- 具有客服工作经验
- 具有游戏业界工作经验
详情或寄送工作履历请洽此信箱:
[email protected]
(信件内容中英日皆可)
再次强调本人为代PO请勿用站内信谘询,谢谢。
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