本人为代PO，如需更多详情请洽本文末信箱谘询,谢谢。 ---------------------------- 公司: Keywords Studios 职位: 客服代表 契约: 短期 位置: 东京都千代田区九段南*靖国神社附近 工时: 10 AM to 7 PM (8 hrs / day, 1 hr –午休),一周五天*shift 时薪: 1100JPY～1200JPY 工作内容责任*英文恕不翻译: - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. - Searches internal documentation and consult colleagues to answer customer’s questions and/or problems - Provides support by email, chat and/or phone (as requested by the project) - Ensures quality of his/her answer by proofreading his messages - Escalate questions and comments when answer is not listed - Prepares daily activities report - Collect information about the product and escalate it to the developer - Attends meeting with client if needed - Assists team members to find answer - Helps forming new agent if requested - Works with QA Specialist to improve quality of services and products 必备资格: - 对游戏业有兴趣，或本身为游戏爱好者 - 英文沟通写作能力 TOEIC: 750+ 优先采用: - 具有客服工作经验 - 具有游戏业界工作经验 详情或寄送工作履历请洽此信箱: [email protected] (信件内容中英日皆可) 再次强调本人为代PO请勿用站内信谘询，谢谢。 --

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