作者andy7839 (Purple)
看板IntlShopping
标题[问题] amazon uk 无法出货问题
时间Wed Aug 19 13:29:51 2020
我在7/8 下单购买IH炉,当时候库存还有三个,下单的画面预计八月初到货(卖家是Amazo
n).
但是下单後一周 amazon uk一直没出货,我询问线上客服,每次都回覆发货中心有问题两
天後回覆,但实际上都没有回覆,这样来来回回大概四次拖了三周,依然没有出货一直问
我要不要取消订单,我都说那我等
八月初客服的回覆是说.目前没有库存要等一有库存就会通知你.
8/12我看到这个商品有库存问客服为什麽还是没出货.依然回覆48hr内会回覆你
8/18我再问一次客服为什麽还是没出货,A客服回覆新的售价已改变(the price has cha
nged on the website might be this is the reason it is not dispatched yet.)
A客服回完段线换B客服回覆(
I can totally understand that as you placed an order so you will expect a deli
very date from our end so that you may have an idea about this order however w
hen you placed the order we informes you that "Arriving:We'll notify you via e
-mail when we have an estimated delivery date for this item.")
接下来我抱怨说 当初amazon 7月收了我的钱还不出货给我这样对吗
B客服再断线换C客服
(So now there is a difference in the price, earlier ite was ?706.19 and now
the item is of ?769.71.
Instead of waiting for this item you can re order the new item purple)
我回C客服语法有点错误因为太生气了
(Amazon charge customers money , but price up you must to reorder pay more 60
ponds ?)
C客服回覆
(I understand andy7839, let me just check what best I can do here to help you
.
I have just checked the details Purple, and the order says that your item was
planned to ship 2020-10-01 due to availability.
We have also sent you the e-mail about the same. So we have informed everythin
g about this order to you.)
抱怨完毕:亚马逊uk就是想要我取消订单.
1.想请问各位资深乡民如果应对
2.如果我取消订单国际刷卡的手续费我要自付吗
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※ 文章网址: https://webptt.com/cn.aspx?n=bbs/IntlShopping/M.1597814993.A.EB0.html
※ 编辑: andy7839 (223.141.75.150 台湾), 08/19/2020 13:31:19
1F:推 rainydawn : 客服的回覆是不是有漏字还是? 怎麽都不太通顺XDD 08/25 21:48
2F:→ rainydawn : 疫情期间国外的订单本来就比较容易延迟,既然已经 08/25 21:49
3F:→ rainydawn : rephrase:既然订单已经成立,顾客也付了款,就没有 08/25 21:50
4F:→ rainydawn : 差价的问题,我看客服最後的回覆是说十月会出货,那 08/25 21:51
5F:→ rainydawn : 就看原po愿不愿意等,如不愿,那就直接退订,最近英 08/25 21:52
6F:→ rainydawn : 磅升值,说句有点贪小便宜的,说不定信用卡刷退还会 08/25 21:53
7F:→ rainydawn : 因为汇率差多退你一点 08/25 21:53