作者ericabab (ㄍㄠˊ)
看板IntlShopping
标题[问题] Amazon被盗刷，挂失信用卡後要求换卡付款
时间Sun Mar 15 02:13:48 2020
(已解决)
版友好，
第一次被盗刷，是在Amazon.com
现在遇到一个状况想请益(也怕是我英文太差看错意思)
我Amazon帐户里是有绑信用卡的，
在收到$150镁的gift card订单後，
就马上向银行申请停卡补发。
接着也用线上聊天跟Amazon客服说明是盗刷，
但隔天只收到一封信叫我打电话去account部门，
因为本人英文听跟说都不行就放弃了…
想说等银行处理。
然而过几天後，就在刚刚收到Amazon的信如下，
大意好像是要我换张信用卡去付那$150?
这样我不就等於还是要付这$150了吗?
看起来台新也没帮我付出那$150…
我以为列争议款是银行吸收，结果原来银行连付都不付吗?
(刚也确认台新卡得利里已经有冲销并注明调查中的款项)
不太清楚现在该如何处理，不知道版友有什麽经验或建议吗，谢谢
(我的Amazon帐号还有一堆余额啊orz)
信件如下
============================================================================
Hello,
The following charge on your Amazon account has been disputed and the bank
has demanded payment from us:
Your Order: XXX
Transaction Date: XXX
Amount in Dispute: 149.69 USD
Item in Order: Amazon eGift Card - Birthday Cupcakes
We cannot process any orders until we receive payment for this order.
Please reply to this email with the last two digits of the credit card you
want to use for repayment. For your own protection, do not send a full card
number.
If the card is not already on your account, click "Your Account" on the
Amazon.com home page, then "Add a Credit or Debit Card" under Payment
Methods. Once you have added the new credit card to your account, just reply
to this email with your permission to process the new charge. Please include
the type of card as well as the last two digits of the card.
Once we have received this information, we will issue the charge to your
specified card.
Sincerely,
Account Specialist
Amazon.com
http://www.amazon.com
--
※ 发信站: 批踢踢实业坊(ptt.cc), 来自: 36.230.208.4 (台湾)
※ 文章网址: https://webptt.com/cn.aspx?n=bbs/IntlShopping/M.1584209630.A.AD9.html
※ 编辑: ericabab (36.230.208.4 台湾), 03/15/2020 03:04:54
1F：→ nexcaree : 因为你没有依Amazon的步骤处理要跟account处理才行 03/15 03:36
2F：→ ericabab : 所以还是得直接跟account部门谈是吗? 那再请问停卡 03/15 04:33
3F：→ ericabab : 是对的吗@@ 03/15 04:33
4F：推 nexcaree : 我不太记得台新处理dispute的方式。但是你直接停卡 03/15 21:41
5F：→ nexcaree : 不等於你就不用付款。这样子会变成Amazon盗刷你的卡 03/15 21:42
6F：→ nexcaree : 不是有人用你的卡在Amazon盗刷。而且giftcard的金额 03/15 21:43
7F：→ nexcaree : 目前在你帐户中还是在别人的帐户中，这点你必须跟 03/15 21:44
8F：→ nexcaree : Amazon厘清要不然就算停卡你还是要付款。 03/15 21:45
9F：推 nexcaree : 应该还是可以写信给account部门才对 email 03/15 21:59
10F：→ ericabab : 感谢回应，我回了这封信後对方说会跟银行处理了 03/16 17:03
11F：→ ericabab : 我上网根本找不到account部门的email，有够怪的= = 03/16 17:03
12F：→ ericabab : (附注︰gift card被寄到骇客的信箱了，我没拿到) 03/16 17:04
※ 编辑: ericabab (36.230.211.24 台湾), 03/16/2020 17:05:44