作者crazydiamond (疯狂钻石)
看板IntlShopping
标题[问题] ASOS瑕疵退货之运费
时间Mon Jun 3 15:38:49 2019
(没想到第一次买ASOS没想到就中奖(?)……囧rz)
因买来的其中一件衣服破了个洞,
已拍照并写email告知客服收到的商品有瑕疵。
客服回信表示:「
(前略)
Once it arrives at our warehouse, we’ll refund you for the item and drop you
an email to confirm.
The funds will show in your account within 5-10 working days of the refund
being completed.
At the moment we don't offer a free returns service from Taiwan. Returning
items to ASOS is easy - simply follow the instructions on your returns note
included with your order. Just click here http://bit.ly/2lC4qii for the
options available to you.
If you choose to use a different returns method than those offered on our
site, we will not be able to cover the cost of the parcel.
You can use the sticky address label on your returns note when you send it
back to us.
If you haven't got the label anymore, click here to print one to stick on the
front of your parcel. It can take up to 21 working days for your return to
arrive at our warehouse. Once it arrives we’ll drop you an email to confirm.
Please fill in the section on the back of your delivery note to say the item
is faulty and put the note in your parcel when you send it back.
Do ask for proof of postage and ensure you keep it safe in case we need to
look at it later on.
(後略)」
想请教的是:
1.这客服的意思究竟是有没有要负担我所支出的退货运费呢?@@a
2.按他提供的退货资讯连结点进去,是要我去当地邮局寄回去ASOS,
那我还可以直接用他的Skynet退货系统吗?
还是这样非属他认可的退货方式(different returns method)呢?
总觉得这客服回答跟网路上查询到的瑕疵退货方式有点出入,
现在不知道该怎麽把衣服寄回去才好,
还望大德帮解答,感激不尽!m()m
--
※ 发信站: 批踢踢实业坊(ptt.cc), 来自: 223.136.16.235 (台湾)
※ 文章网址: https://webptt.com/cn.aspx?n=bbs/IntlShopping/M.1559547531.A.A79.html
1F:推 kakak : 我退过,寄邮局拿支出证明後拍照传给ASOS,对方收到 06/03 19:17
2F:→ kakak : 货後会先退费,1-2个月会退运费 06/03 19:17
3F:→ crazydiamond: 所以只能去邮局退,不能用他的Skynet退货系统?@@a 06/04 09:17
4F:推 hsuanshadow : 我之前在FB私讯联系瑕疵退货,直接给我SKYNET的连结 06/04 15:28
5F:→ crazydiamond: 回信问客服能不能直接用Skynet退货都不理我……Orz 06/05 09:16
6F:→ crazydiamond: 感谢楼上回覆~QwQ 06/05 09:16
7F:推 bevet : 我也退过,同一楼 06/06 22:21
8F:推 mugu0310 : 退过同一楼!还重新补寄新鞋给我 06/09 00:04
9F:推 jill : 我的经验是,问客服,客服会说台湾不支援SKYNET的退 06/18 02:21
10F:→ jill : 货服务,但有看过文章分享在台湾用SKYNET退货的经验 06/18 02:22
11F:→ jill : 。後来我是直接在SKYNET的官网找到ASOS的退货页面, 06/18 02:23
12F:→ jill : 按步骤操作完後,把画面拍下来,再重新找客服online 06/18 02:24
13F:→ jill : chatting,客服看了後表示会负担运费,隔天台湾区的 06/18 02:24
14F:→ jill : 收货单位就电话联系我了,我不确定这是不是走漏洞, 06/18 02:25
15F:→ jill : 但台湾明明有Skynet的合作单位...o_O 06/18 02:26