七月底收到错误尺寸的衣服 马上去信ASOS询问後续退货问题 7/27 告知客服拿到错误尺寸後请skynet收走商品 退货时可以选退款或是换货 当时我选了换货 ASOS有回信等寄出正确商品时会再以mail通知出货 8/8 接到ASOS mail通知收到我寄回的错误商品 同天我寄信询问换货商品的出货进度收到以下回覆 I can see that we were unable to replace your Brave Soul Floral Playsuit, so when your item reached us back at our warehouse we refunded you 15.25 GBP to your original Visa payment method. This was processed on the 7th August 2016 and depending on your card issuer or bank, the money can take up to 5-10 working days to appear in your account. Lastly, we've processed a replacement for your Brave Soul Print Dress and we're just getting this packaged up and sent out to you. Don't worry - as you've already been charged for the dress you won't be charged again and the replacement delivery service is free. You’ll get a shipping confirmation email when your replacement is on its way to you. 可能我理解错误 这两段意思是矛盾吗? 第一段说没办法进行换货所以在8/7进行刷退了 (刷退部分因为8/7才刚刷退查询过网银还没资料) 但第二段又说因为我已经付过款项 所以不再收取费用 会等出货时再寄mail通知出货 原本买两件洋装 A(尺寸错误已退回) & B(正确目前躺在我衣柜里) 原收到错误洋装是A 要换货的也是A 但他要寄出的的是原本收到正确的那件洋装B (变成我会有两件一样的洋装??) 怎麽明明要换A却又要再给我一次B 被搞得好乱啊@_@ 希望有相关经验的板友可以帮忙解答(泪 --

※ 发信站: 批踢踢实业坊(ptt.cc), 来自: 61.59.101.89 ※ 文章网址: https://webptt.com/cn.aspx?n=bbs/IntlShopping/M.1470730707.A.134.html 8/10 收到ASOS客服回信他们搞错需换货的商品 应该要寄A但寄成B 因为已经寄出了 所以要我收到後再进行退货 运费会由他们支付 A确定就是缺货所以直接退款 不知道为什麽弄到最後除了退款又再寄一次B给我 现在我又要等收到再进行一次退货&申请退运费的动作 ASOS的客服真的搞得我好乱啊!!!! 看来以後如果收到错误商品直接退货就对了 换货根本找自己麻烦QQ ※ 编辑: mirian (220.143.110.46), 08/10/2016 17:03:56