作者djert (rdxaqws)
看板IntlShopping
标题[问题] paypal索赔机制有人用过吗？
时间Mon Dec 28 11:05:53 2015
Asos寄错货後，我把商品退回并且附上资料跟他索取运费就收到以下这封信：
Hello Shih-Yu,
Thanks for getting in touch about your orders 183836246 & 183665102.
With the information you’ve provided and after an assessment of your account
we’ve taken the decision to close your ASOS account.
This means we’re unable to accept any further orders on this account and any
other account opened in the future with your details. If any orders are placed
we will have no choice but to cancel them, and no further notification will b
e sent.
In order to take this further, we recommend contacting PayPal to dispute any l
ost funds. Due to the problems on your account, we're no longer able to issue
further refunds to you.
PayPal may be in touch with ASOS and we'll be able to provide previous informa
tion regarding your accounts to support their investigations. Once they're hap
py this is a genuine claim, they may refund your account.
I appreciate you may find this frustrating; however I hope you can understand
that this is a business decision.
Best wishes,
Samara
ASOS Customer Care
然後我帐号就被锁了，基於钱的关系我态度非常好的回了信，讲说不然运费我自己吃但是
你要把货款退给我，结果asos的回覆如下：
Hi there SHIH-YU,
Thanks for getting in touch about your orders 183836246 & 183665102.
I'm really sorry Shih-Yu but we wouldn't be able to process a refund for you.
With the information you’ve provided and after an assessment of your account
we’ve taken the decision to close your ASOS account.
This means we’re unable to accept any further orders on this account and any
other account opened in the future with your details. If any orders are placed
we will have no choice but to cancel them, and no further notification will b
e sent.
In order to take this further, we recommend contacting PayPal to dispute any l
ost funds. Due to the problems on your account, we're no longer able to issue
further refunds to you.
PayPal may be in touch with ASOS and we'll be able to provide previous informa
tion regarding your accounts to support their investigations. Once they're hap
py this is a genuine claim, they may refund your account.
I appreciate you may find this frustrating; however I hope you can understand
that this is a business decision.
Hope this helps Shih-Yu, if you have any further questions you need answering
please feel free to drop me a message so I can help further.
Best wishes,
Lakota-Mairead
ASOS Customer Care
内容就是说我无法退你钱请找paypal索赔，所以想请问版大各位有使用过paypal的索赔机
制吗？
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1F：推 a92040906 : ㄏㄏ买asos真的要有很大心脏啊 他寄错还要承担被锁 12/28 11:35
2F：→ a92040906 : 帐号的风险，我的还在申诉中 最快也要三个月才拿 12/28 11:35
3F：→ a92040906 : 的回来 12/28 11:35
4F：→ Nafusica : 简单说就是「不由分说要把你帐号关了」 12/28 11:44
5F：→ Nafusica : 不过走PayPal还单纯一点 还有机会连运费 XD 12/28 11:44
6F：→ djert : Asos真的越来越烂 12/28 11:59
7F：→ mars0803 : 必有前因 不会这样就被锁 12/28 12:53
8F：嘘 Marzzze : 已拒用 12/28 13:08
9F：推 Marzzze : 用Paypal有保障多了 Asos根本跟路边ebay卖家差不多 12/28 13:11
10F：→ Marzzze : 信心保障的服务品质 12/28 13:11
11F：推 Marzzze : 之前平信寄丢 死要原价寄出还有货的商品 先把打折 12/28 13:14
12F：→ Marzzze : 取消 然後呛你收到再申请退货 才会把剩下余款退款 12/28 13:14
13F：→ Marzzze : 给你 退货运费自付 寄回去还不知道会不会出问题 12/28 13:14
14F：→ Marzzze : 最後只好想说算了 从此不再买 12/28 13:14
15F：→ a92040906 : 不了解必有前因的意思，对方不是露寄就是寄错，所 12/28 15:25
16F：→ a92040906 : 有相关证据都附上照片，还是被锁啊，所以没收到商品 12/28 15:25
17F：→ a92040906 : 以及收到不对商品都是活该的意思罗？ 最好都不要 12/28 15:25
18F：→ a92040906 : 反应不然必有前因ㄏㄏ 12/28 15:25
19F：→ djert : 真的每次都寄错，很怀疑他们仓管是边尻边上班吗 12/28 16:13
20F：推 sandy1217 : 我11/10取消订单的钱 ASOS还没退回给我 12/29 00:03
21F：→ mars0803 : 板上听到的都是太常退货被锁 没听过第一次退货就被 12/29 09:15
22F：→ mars0803 : 锁的 12/29 09:15
23F：→ mars0803 : 双11出很多包 都有处理 所以我觉得不会只退这一次就 12/29 09:18
24F：→ mars0803 : 锁你 12/29 09:18
25F：推 gps0110 : 之前asos有漏寄东西给我 我用他们线上系统回报很快 12/29 09:34
26F：→ gps0110 : 就回我而且马上再寄出商品给我 没有你回信的情况 12/29 09:34
27F：→ gps0110 : 好奇信里面说的information跟所谓的assessment是什 12/29 09:35
28F：→ gps0110 : 麽 12/29 09:35
29F：→ djert : 我这是退第二次哦，就GG了 12/29 09:51
30F：推 gps0110 : 确定对方已经收到了吗？我退过两双鞋子 一个包包 12/29 10:34
31F：→ gps0110 : 钱都很快就退回我的卡了 12/29 10:34
32F：→ djert : 我刚寄出，跟他索取运费就被锁帐号了，重点他现在 12/29 13:02
33F：→ djert : 完全不回应任何问题，我第一次退也很快 12/29 13:02
34F：推 onlyashin : ASOS太夸张了吧! 不敢再买了 12/30 12:37