作者RustyNail (Via Veritas Vita)
看板IntlShopping
标题[经验] ASOS的11/11超差购买经验
时间Fri Nov 27 20:44:44 2015
11/11购物节的时候我分别在美国及英国的ASOS下了一单,今天两个包裹都收到了
在这之前都是在英国的ASOS购买(Country Site: UK),
经验应该有20次以上了吧, 从来没有漏寄或是错件过,这次的英国包裹内容物依旧没有错误
结果在Country Site选US的那包内容物没有一件对的---
一件Shock Absorber的运动内衣根本没放进去
(check纸本order summary, 运动内衣有写在上面),
一双Timberland的女靴我订单是US9结果寄来US8
(我在官网上的order history也显示US8, 但我收到的Email confirmation的确是US9,
代表我没有一时鬼遮眼订错)
真的是很怒也很失望, 毕竟已经爱用ASOS 5年以上了...
已经填了Query单给客服, 希望能顺利补寄我的gym bra...
另外问一下各位大大, 如果是ASOS自己放错尺寸而不是单纯客户反悔想退货,
退换货的国际运费依旧是要客户出钱吗?? 如果是的话就更令人火大了...
(为什麽我要为了他们的错误付出成本啊?!!!)
谢谢Q_Q
------------ 後续进度 --------------
ASOS客服还算回得满快的, 20分钟内就回信了~ 简单撷取重点
1. 其实我们size没算错喔, 对照Timberland官网上的尺寸表是对的,
不过我们的size chart可能会误导客人啦~你的case我会当特例处理
(个人感想: 屁! Timberland官方尺寸表US9也是等於UK7, 这就是我一般会穿的size,
怎麽会莫名变成US8?!!而且ASOS寄给我的email confirmation明明写的也是US9)
2. 会补寄正确尺寸的鞋子给你, 请把错误尺寸的鞋子寄回来, 附上邮资证明,
我们会付给你邮资
3. 没提到漏寄的运动内衣会怎样处理, 所以我又写信去追问了
以下是客服回信复制贴上--
Hello,
Thanks for getting in touch with ASOS today, I hope you're well.
I'm really sorry to hear that you received an incorrect item and that the
other one was missing from your order completely, that is really unusual and
is not at all the standard of service that we want to give to our valued
customers. The size for the Timberland shoes is actually correct for the
sizes according to their website (click here to see), however as the size
guide on our website may have mislead I will make an exception on this
occasion. I'm going to arrange for a replacement to be sent out to you as
soon as possible. You'll receive an email to let you know your order has been
despatched.
Please send the incorrect item back to us within 28 days.
You can use the sticky address label on your returns note when you send it
back to us. If you haven't got the label anymore, click here to get a new
one.
Please fill in the section on the back of your delivery note to say the item
is incorrect and put the note in your parcel when you send it back. Do ask
for proof of postage and ensure you keep it safe in case we need to look at
it later on.
I can refund your postage costs for you - simply reply back to me with a copy
of your proof of postage and let us know the currency and amount paid - or
you could fax it to us on 0044 1442 840 278. If faxing us please remember to
include your name and order number so we know it's your proof of postage.
If you need anything else at all just let me know - I'd be happy to help.
Best wishes,
ASOS Customer Care
--
※ 发信站: 批踢踢实业坊(ptt.cc), 来自: 219.71.21.22
※ 文章网址: https://webptt.com/cn.aspx?n=bbs/IntlShopping/M.1448628288.A.4A3.html
※ 编辑: RustyNail (219.71.21.22), 11/27/2015 20:46:28
※ 编辑: RustyNail (219.71.21.22), 11/27/2015 20:48:58
1F：推 tko : 他们出的包 他们会出运费 11/27 21:13
2F：→ tko : 刚退货 运费还比内容物贵.... 11/27 21:14
3F：推 tingover : 我还没收到 好害怕 囧 这次1111出包状况好像满多的 11/27 21:28
※ 编辑: RustyNail (219.71.21.22), 11/27/2015 21:53:01
※ 编辑: RustyNail (219.71.21.22), 11/27/2015 23:16:21
4F：推 dcshoecousa : 我是英国寄快捷早已收到没问题 11/28 00:32
5F：推 oopsono : 今年1111的状况特别多 往年都不会 ... 用英国版 鞋 11/28 01:59
6F：→ oopsono : 子收到错的路过qq 11/28 01:59
7F：推 cakin : 其实看US不太准 因为他们看EU的 我买的鞋也是降子 11/28 02:03
8F：→ cakin : 买US9.5 EU42 寄来变US8.5 EU42 所以看EU会比校准喔 11/28 02:04
9F：→ RustyNail : c大，应该说不管是us uk eu jp, timberland那双鞋 11/28 08:47
10F：→ RustyNail : 我原先订的跟我实际尺寸都是一致的, 下订前也有去官 11/28 08:47
11F：→ RustyNail : 网看尺寸表；这件事就是asos寄了小一号的鞋给我而已 11/28 08:47
12F：推 lathi : 1111订了2单各一件，平信昨天收到，好险都没问题!! 11/28 16:40
13F：推 yamahala : １１１１买两双马丁一件polo 被分装成两包 一包对 11/29 00:35
14F：→ yamahala : 一包却从马丁变成十几样单品的大包裹 11/29 00:35
15F：推 vic950010 : 我1111的订单礼拜五收到，还好也都正确... 11/29 10:10
16F：推 drmartens : 我的双11升快递 一周内到 都无问题... 11/29 16:55
17F：推 cakin : 楼楼楼上这样算赚到吗XDD 11/30 02:53
18F：→ RustyNail : 我有朋友也下1111的单被升级快递，不太明白asos升 11/30 07:54
19F：→ RustyNail : 级的标准在哪就是了 11/30 07:54
20F：→ RustyNail : -___- 11/30 07:54
21F：推 tsbtsb : 意外发现原泼脚跟我一样的 觉得开心 11/30 22:38
22F：→ RustyNail : 原来楼上跟我一样脚都有点大XDDD 12/02 06:44
23F：推 opensesame : 终於收到订的鞋子了 结果只来了一只脚... 网站上还 12/04 07:25
24F：→ opensesame : 缺尺寸了QQ 12/04 08:07