来源: http://www.measuringusability.com/blog/25-resources.php Books Measuring the User Experience by Tom Tullis & Bill Albert Beyond the Usability Lab by Bill Albert, Tom Tullis & Donna Tedesco Practical Guide to Usability Testing by Joe Dumas & Ginny Redish Usability Engineering by Jakob Nielsen Practical Guide to Measuring Usability (also available electronically) by Jeff Sauro Handbook of Usability Testing by Jeff Rubin & Dana Chisnell Moderating Usability Tests by Joe Dumas & Beth Loring Practical Statistics for User Research by Jeff Sauro & Jim Lewis Chapters Usability Testing Chapter by Jim Lewis[pdf] in The Handbook of Human Factors and Ergonomics, Third Edition Edited by Gavriel Salvendy Usability Testing Chapter by Jakob Nielsen in The Handbook of Human Factors and Ergonomics, Second Edition Edited by Gavriel Salvendy Usability Testing by Joe Dumas & Jean Fox in the HCI Handbook by Jacko & Sears Papers, Proceedings & Web Resources Journal of Usability Studies Association for Computing Machinery (ACM) Portal CHI Proceedings Proceedings of the Human Factors & Ergonomics Society Annual Conferences Usability Scorecard Single Usability Metric (SUM) Excel Calculator The international standard definition of Usability (ISO 9241 part 11) Web Design Evaluation & Testing List at the University of Minnesota Alertbox : Nielsen's classic source (dig in the archives) Questionnaires The System Usability Scale (SUS) [pdf] (software, hardware, websites) SUMI (software) PSSUQ [pdf] (software, hardware & websites) WAMMI (websites) A Meta Analysis of several studies using questionnaires Measuring Usability: Preference vs. Performance by Nielsen and Levy FAQ's about Questionnaires --

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