文章很长...但到现在 还是没有解决...让各位大大眼睛酸痛很抱歉.. 是这样的 小弟也是也是在游戏刚出的时候就已经购入 到了最近比较忙很不常上线的时候 却发现了一封这样的信(12/11) 由AernaNet发出: "Someone -hopefully you!- has requested to change the email address associated with your Guild Wars account. Need help or have questions about your Guild Wars account? Visit our support site: http://support.guildwars2.com/. Thanks! -The ArenaNet Team" 那时也没有去注意什麽(忘了有没有点了) 也就没继续理会这邮件 後来因为就又更忙 一直到了14号晚上 想说终於有点空想完 结果就出现了 帐号 或密码错误的问题 我那时还很单纯的以为是要强迫我去换密码.... 结果一到了官方登入时 密码错误 Orz.. 问了朋友 才发现我似乎有登入过 到了巴哈看被盗帐号的问题 我也按照着他的步骤也写了信给官方 (就是点他的网站连结 有了什麽帐号被盗的选项然後写入我之前的资讯等等) 後来也很快的回信给我(我填入後 就随即收到了) 12/14 由Guild Wars 2 Support 发出 内容就是 什麽有 有人不久会审闸我的supportticket 要我耐心等待 并会在短期内回覆 後来我也回信给这个寄信的邮件 想说试着回覆看看 结果居然也很快的回我.... Hello, Thank you for contacting NCsoft Account Support. I am transferring this support ticket to the NCsoft Account Admin Team so that they can review your appeal. Once your appeal has been reviewed or if additional information is necessary to process this request, the NCsoft Account Admin Team will update this ticket. Generally, investigations can take 48 hours or longer, depending upon the individual factors that led to the sanction. However, our current wait times are longer than usual due to an increase in support contacts from upcoming events. We appreciate your patience while your case is being reviewed. The NCsoft Account Admin Team will only review the account sanctions and will not be able to assist you with game/account specific questions such as item/character status, how an account may have been compromised, or specific information about an account intrusion. If necessary, those issues can be addressed by the Game Support Team once your appeal has been completed. Thank you, Agatha NCsoft Account Support 後来随即给了我一组这样的回覆 A Guild Wars 2 Support account was automatically created for you, but you will not be able to login to the support site until your password has been set. For Security purposes we DO NOT recommend you set your Guild Wars 2 Support account and your Guild Wars 2 Game account to the same password. Clicking on the link below will only set your password for your Guild Wars 2 Support account. Your support account will NOT change or link to your game account in any way. Your username is: [email protected] Your registered email address is: [email protected] (那是我的电子邮件) 後来又给了我一个连结 让我可以修改密码 我改好之後 以为可以登入游戏了 後来还是不行... ===================================================================== 结果就当我填完那个官方的 hacked account 後 又回覆了我可以到这个地方填入 https://account.guildwars2.com/recovery 结果不管我填入哪个 都显示不对的讯息出来... 我又再回信了一封给他们 (都是对着 support者) 後来 他们终於又回了一封信 Hello Su, We will definitely help you retrieve your Account information. We changed your login information to: Account Name: [email protected] Password: XXXXXXXXXX Please login using your current information at https://account.guildwars2.com/ and follow the steps below to personalize your password. 1. Click on the "Edit Profile" at the upper left side of your page (it will have two small gears for an icon) 2. Under the "Change Password" subtitle, please enter your old password, as well as the new password (that you would like to have) in the appropriate fields 3. Click "Save Changes" to complete the password change Below we've included links to a couple of Account Security web-pages. They both have tips and tricks to help improve your computer and account security. Tips for Keeping your Account Secure URL: https://www.guildwars2.com/en/news/tips-for-keeping-your-guild-wars-2-account-secure/ Security FAQ https://help.ncsoft.com/app/answers/detail/a_id/993 We hope this information is useful to you. If you have any further questions or concerns, let us know. See you in Tyria! Regards, The Guild Wars 2 Support Team http://support.guildwars2.com 我以为是他们连同帐号和密码都给我了 超开心的 我也迅速的点了进去也用好 结果他跟我说 回到原本的邮件里面去有个link去点他後才会让整个帐号生效... 我再回到我hotmail的地方看 没有 但我也没有163.com的邮件阿 Orz.... 後来我回信之後跟她说 我在hotmail里面没有看到 而且我也没有163.com的信箱 是不是可以在确认一下 却一直都没有回覆我了.. 一直到15号才又回覆我说 Hello, The issue you're reporting will require a bit of additional investigation. I am escalating your ticket to a Senior member of the Account Login Team to further assist you. Someone will be in contact with you as soon as the issue has been fully reviewed. Thank you for your patience, Adonis NCsoft Account Support 到今天就一直都没有回我任何消息... 我已经不知道该怎麽去解决了 Orz........ --

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