版上的大家, 是这样的,我在5/19时透过网路订了TGV的车票4张 可是後来收到确认信时却发现他给了我两组确认码然後刷了我8张票的钱 想当然尔我慌慌张张的就开始写信给客服, 以下是目前我得到的回音, 可是我看了老半天还是不知道我到底该寄什麽东西给TGV去完成退款 所以想来版上求助一下, 有没有人有过同样的经验呢？ 或是有人知道客服写的bank statement到底是什麽吗？ 我是有再写信跟他请教是否可以详细说明何谓bank statement 但我怕又收到“请参照前一封完成退款”的回信 有人知道我到底可以怎麽完成我的退款动作吗？ ps.今天和信用卡公司确认过,TGV已经完成请款动作, 亦即信用卡公司已代垫款,而我的帐单上也会列上这笔款项 虽然我曾经想过算了就别争取了, 毕竟英文信件往返对我来说满痛苦的 可是那毕竟是92.8欧元的差异 还是有点吞不下这口气 附上目前所有信件资讯给大家参考 （请自动忽略我破烂的英文,大家懂意思就好） ---------------------------------------------------------- Re: order cancellation Dear Mr Yu, Please post your refund request to the following address: TGV-europe.com Service Clients BP 10012 B-1060 Bruxelles 6 BELGIUM To ensure we can process your request without delay, please include the following documents: - a copy of your bank statement - the original unused duplicate tickets that you received - our correspondence reference: RRVLDG Yours faithfully. ----------------------------------------------- Dear Sir, Thanks for the response. but can you explain more about the bank statement? Is that means my credit card number? I've called my bank, and they said that the amount due has not yet been deducted from my bank, therefore, they said that you could cancel the transaction directly from your side. I choose to collect the tickets from an automatic ticket machine, and I haven't collect them yet. So I don't have the original unused duplicate tickets. Would you be so kind as to tell me what I should do further? --------------------------------------------------- Hello Mr Yu, Your trip Bordeaux-Tours has been validated twice under references RRVLDG and RSTLIR. Please follow the procedure indicated in the previous message to obtain the refund of one booking. Best Regards, -- x


※ 发信站: 批踢踢实业坊(ptt.cc) ◆ From: 124.11.134.136 ※ ellewatch:转录至看板 EuropeTravel 05/24 20:13 ※ 编辑: ellewatch 来自: 124.11.134.136 (05/24 20:25)