COLDPLAY票卡寄送Tickets Delivery 2 ( 2017-03-01 ) 【COLDPLAY】票卡第二波寄送作业公告 COLDPLAY 4/12场次於2017/02/06前(含)完成购票之配送订单，其票卡已於3/1(三)下午交 付黑猫宅急便或邮局，预计3/3(五)开始陆续进行配送。 1.系统将於3/3(五)开始陆续更新订单状态与查货号码，同时发送Email通知信件。 2.部分消费者信箱会将系统信件归至垃圾邮件，请务必检查垃圾邮件。 3.建议将拓元售票系统客服Email（[email protected]）加入邮件通讯录或信件白名 单，减少被邮件伺服器判定为垃圾邮件的机会。 4.收到系统信件的消费者，可至【订单查询】页面查看【订单状态】。 5.订单状态若显示【已配送】之订单，点选该笔订单中的【展开明细】即可看到黑猫宅急 便或邮局的查货号码，方便您查询配送状况。 6.收到E-mail通知後5个工作天内未收到票卡，请务必来信查询（拓元客服信箱： [email protected]） ※来信查询请务必附上： (1)订单编号。 (2)购票会员姓名。 (3)购票会员帐号之E-mail。 7.若发生下列状况，将会【自动转为现场取票】，请务必留意： (1)开始配送後，若黑猫宅急便多次联络皆未回应者或邮局招领未果者，票卡将直接退件 回本公司，自动转为现场取票。 (2)为避免盗用帐号及诈骗转让行为，配送地址是依当时订购送出的资料为准，若有【地 址缺漏】或【收件人中文姓名不全】或【收件人姓名为英文或他国语言昵称】等各式问题 ，导致无法成功配送，票卡一样会直接退件回拓元，并自动转为现场取票。 8.现场取票时间及地点说明： (1)请於开演当日至桃园高铁站前广场售票服务台取票。(确切时间及地点将於演出前一周 公告) (2)取票时，请务必出示下列2项资料，以供核对身份： 　a.订单编号。（可至拓元售票系统【订单查询】页面，查看【订单编号】）。 　b.购票会员身份证明。（仅限正本，身份证、 健保卡或护照择一） 9.COLDPLAY 4/12场次於2017/02/06完成购票之配送订单，3/1(三) 17:00起不再接受传真 退票，若需办理退票者，请於收到票卡後，连同退票申请表寄回拓元办理退票申请。 COLDPLAY Tickets Delivery Announcement Phase 2. Tickets of Apr. 12 show (purchased before and on Feb. 6, 2017) have been sent to Ta-Q-Bin Delivery or post office in the afternoon of Mar. 1(Wed.) and are expected to start to be delivered from Mar. 3(Fri.). a. Our system will send notification emails and update the delivery status of your orders online. b. Our emails might be regarded as spams by your e-mailing system. Please check your spam folder and add tixCraft customer service email address ([email protected]) to your email contact list or whitelist. c. Once receiving our notification email, you may check "Order Status" at "Order History" from our website. d. If your order status is "Delivered", you may click at "Show Detail" to see the delivery tracking number of Ta-Q-Bin Delivery or post office. You can see the delivery progress of your tickets by clicking the link. e. If you do not receive your tickets in five working days after receiving the notification email, please contact us through [email protected] with the following data: (i) Order Number (ii) Name registered in your membership (iii) Email address you used to register the membership f. If any of the following scenario occurs, your tickets can only be obtained at the event venue ticket office: (i) If Ta-Q-Bin Delivery couldn't contact you for several times or the post office registered mail failed to be claimed, the tickets will be returned to our office and you will need to collect your tickets at the event venue ticket office. (ii) The delivery fails due to incorrect or incomplete receiver's name. (iii) The delivery fails due to incorrect or incomplete address. (iv) The receiver's name is not in Chinese or is a nickname. (v) The address is not in Chinese. g. On tickets collection at the venue: (i) Tickets can be obtained at the ticket office located at HSR Taoyuan Station Plaza on the event day. The actual date and location will be announced one week before the event. (ii) Please show the following data upon collection for identity verification: 　a. Order number (Log in and check your "Order History" at tixCraft website to get this number) 　b. Photo ID (ex: insurance card, passport or other forms of ID)-Please note the name on the ID MUST BE THE SAME as the name registered in your membership. h. tixCraft doesn't accept any ticket refund applications by fax later than 5pm, Mar. 1(Wed.) for Tickets of Apr. 12 show (purchased before and on Feb. 6, 2017). Please wait until you receive your tickets (RFID cards) and send the ticket refund application form with your tickets (RFID cards) by using registered mail to "tixCraft Customer Service Department." 来源网址:https://tixcraft.com/news/detail/type/announcement/id/244 --

※ 发信站: 批踢踢实业坊(ptt.cc), 来自: 120.117.16.247 ※ 文章网址: https://webptt.com/cn.aspx?n=bbs/Coldplay/M.1488422542.A.0D2.html ※ 编辑: Conanmi (120.117.16.247), 03/02/2017 10:42:55