Hello thebanana, Thank you for taking the time to get in touch. It looks like you account has been currupted. In most cases, we are able to remove the zone errors so the players can log back in. However, in your case, every time we remove the error and you attempt to log back in the error returns The only way to fix the issue to to reset the account. This mean the account would go back to level one, however all the gems you have bought would return to you automatically. We would also return all specialists, decorations, and shop/special buildings, and the rest we would turn them into resources so you can use while you progress again over the levels The only items we cannot give you would be the ones in your mail and in your star menu (apart from the specialists). Unfortunately this is the only solution we can offer you at the moment. We have enabled the zone reset, and the option can be found on your "My Profile" page after you log in again on the website. In order to activate the zone reset, you are required to re-type your password on the required box and confirm. The account will then be reset on our next maintenance day. We apoloigize for this inconvenience, and if you have any questions please reply to this message. Please also inform us when you have activated the reset option. Many thanks. Kind regards, "The Settlers Online" Support Team 奉劝各位保命要紧.. 我帐号用正常方式玩的 也没啥外挂啥的却发生这种鸟事 官方却说唯一解就只有重置 然後之前买的GEM补给我 既有资源补给我 但是开始选单内买的6X兔脚 12X饼乾 和一堆NORD地图就消失了 原本建筑内费时的升到LV5也没了 生级花的花冈也没了 就只是补偿仓库现有的 但殊不知我为了生金币场花了不知道多少资源... 目前打算跟他长期抗战了 居然没有备份机制 那我也不可能接受重新玩的鸟事 就乾脆跟他耗时间耗到愿意补偿我额外的东西否则我不可能接受 毕竟都花钱买了 换来的却是免费的测试伺服器的处理态度 真是令人无言... --

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