※ 引述《Paravion (ElonMusk)》之铭言： : 标题: [闲聊] 4/17阿联酋航班取消退费安排 : 时间: Sun Apr 28 00:27:29 2024 : 今天终於打通阿联酋客服了 : 我打美国客服 是一个印度口音客服接的 : 他说不能电话退款也不能到机场ticket office退款 : 只能从官网填refund request : https://i.imgur.com/O1cpcW1.jpeg : https://i.imgur.com/cmW3FZe.png : https://i.imgur.com/lSmIo0Y.png : 我的行程是 TPE-HKG-DXB-JFK 在官网订和线上付款的 : 我问客服未使用的部分可以全部退款吗 客服说可以 : 我还在refund form里面问能不能把选位费也退给我QQ : 目前就这样 已提交退费申请 等待阿联酋後续回覆 : -- :

※ 发信站: 批踢踢实业坊(ptt.cc), 来自: 172.56.195.87 (美国) : ※ 文章网址: https://webptt.com/cn.aspx?n=bbs/Aviation/M.1714235252.A.673.html : 推 Metro123Star: 飞个JFK这样转感觉很累XDD 04/28 01:42 : 其实原本是 4/17 TPE-HKG-DXB 4/20 DXB-JFK : 我要去杜拜开会然後去纽约玩 : 结果4/17到香港接到航班取消通知 我旅伴本来要从KIX飞去DXB跟我会合的航班也取消 : 最後我改飞到KIX跟他会合再去JFK 那天飞了TPE-HKG-KIX-TPE-JFK 累爆 事主的行程是4/17, 不太确定是否适用美国运输部於2024/4/24 公告的新规定 4/24美国运输部针对航班取消/延误采取新命令 Biden-Harris Administration Announces Final Rule Requiring Automatic Refunds of Airline Tickets and Ancillary Service Fees https://bit.ly/44gtz6j Under the rule, passengers are entitled to a refund for: Canceled or significantly changed flights: Passengers will be entitled to a refund if their flight is canceled or significantly changed, and they do not accept alternative transportation or travel credits offered. For the first time, the rule defines “significant change.” Significant changes to a flight include departure or arrival times that are more than 3 hours domestically and 6 hours internationally; departures or arrivals from a different airport; increases in the number of connections; instances where passengers are downgraded to a lower class of service; or connections at different airports or flights on different planes that are less accessible or accommodating to a person with a disability. .... .... The final rule improves the passenger experience by requiring refunds to be: Automatic: Airlines must automatically issue refunds without passengers having to explicitly request them or jump through hoops. Prompt: Airlines and ticket agents must issue refunds within seven business days of refunds becoming due for credit card purchases and 20 calendar days for other payment methods. Cash or original form of payment: Airlines and ticket agents must provide refunds in cash or whatever original payment method the individual used to make the purchase, such as credit card or airline miles. Airlines may not substitute vouchers, travel credits, or other forms of compensation unless the passenger affirmatively chooses to accept alternative compensation. Full amount: Airlines and ticket agents must provide full refunds of the ticket purchase price, minus the value of any portion of transportation already used. The refunds must include all government-imposed taxes and fees and airline-imposed fees, regardless of whether the taxes or fees are refundable to airlines. The final rule also requires airlines to provide prompt notifications to consumers affected by a cancelled or significantly changed flight of their right to a refund of the ticket and extra service fees, as well as any related policies. ~~~~~~~~~~~~~~~~~~~~ 简单说, 如航空公司严重延误(国内超过3hrs/国际超过6小时)/取消航班, 且旅客不接受 航空公司之替代安排 (如可能安排2~3天後相同/不同路线班机至目的地), 那航空公司 必须"自动"退款,无须旅客提出 refund request. 采信用卡付款者: 需於 7个工作天退款 采其他方式付款: 需於20个日历天退款 来看看国籍飞美国3家航空-华航/长荣/星宇 华航: https://imgur.com/xBLeZ3A 公告信用卡7天内, 其他方式20个工作天 (上面DoT 是说20个日历天喔) 长荣: https://imgur.com/zkZ3gLA 公告信用卡7天内, 其他方式20个工作天 (上面DoT 是说20个日历天喔) 星宇: https://imgur.com/LL04jac 公告信用卡7天内, 其他方式20个工作天 (上面DoT 是说20个日历天喔) 1. 需自动退款,不是旅客上网填 refund request form. 2. 此外,国籍三家皆未公告退款包含govertment-imposed 及 carrier-imposed fee, 也就是政府徵收的如机场服务费...及航空公司附加费如燃油附加费/booking fee订位/ 选位费...等. 若国籍航空以後针对进出美国的机票退款,不予退还甚麽国际航线订位费用的话, 迟早应该会有旅客至美国运输部(DoT)申诉. 国际航线订位费用概况可至前阵子贴文一览究竟. https://webptt.com/cn.aspx?n=bbs/Aviation/M.1713412866.A.7E1.html 当然,以上只适用进出美国或美国国内线. --

※ 发信站: 批踢踢实业坊(ptt.cc), 来自: 36.228.158.7 (台湾) ※ 文章网址: https://webptt.com/cn.aspx?n=bbs/Aviation/M.1714282224.A.C39.html ※ 编辑: nyrnu (36.228.158.7 台湾), 04/28/2024 13:45:42