作者Willful1 (自强不息!!)
看板AntiVirus
标题[求救] 小红伞无法连线进行更新
时间Sun Nov 22 01:35:21 2020
软体版本:Avira Antivirus Pro 15.0.2011.2022
作业系统:Win10 家用版 1909 (OS Build 18363.1198)
问题描述:
小红伞於本周四(11/19)早上开始无法更新,虽然网路状态一切正常,防火墙也未更动
但错误讯息显示为网际网路连线失败、因此无法更新。
目前防毒软体仍未到期,请教大家该如何设定以使得更新作业能正常执行,谢谢大家~
错误报告:
Avira Antivirus Pro Updater
Complete product update
Creation time: Saturday, November 21, 2020 11:19:03 AM
Operating system:
Windows 10 Home () [10.0.18363] 64 bit
Product information:
Product version: 15.0.2011.2022
Updater: C:\Program Files (x86)\Avira\Antivirus\update.exe 15.0.2010.1999
Update resource: C:\Program Files (x86)\Avira\Antivirus\updaterc.dll 1.0.2004.608
Library: C:\Program Files (x86)\Avira\Antivirus\update.dll 15.0.2010.1999
GUI: C:\Program Files (x86)\Avira\Antivirus\updgui.dll 15.0.2009.1990
Temp Directory: C:\ProgramData\Avira\Antivirus\TEMP\UPDATE\
Backup folder: C:\ProgramData\Avira\Antivirus\BACKUP\
Installation Directory: C:\Program Files (x86)\Avira\Antivirus\
Updater folder: C:\Program Files (x86)\Avira\Antivirus\
AppData folder: C:\ProgramData\Avira\Antivirus\
Connection settings:
- Connection type: Web server
- Transfer type: Existing connection
- Proxy settings: No proxy
11/21/2020,11:19:03.226 [UPD] [INFO] Get product file from update server using direct connection.
11/21/2020,11:19:04.089 [UPD] [ERROR] Connection to Avira update bridge failed: SSL peer certificate or SSH remote key was not OK. Error Code: 51. Check your Internet connection or proxy settings.
11/21/2020,11:19:07.091 [UPD] [INFO] Get product file from update server using direct connection.
11/21/2020,11:19:07.952 [UPD] [ERROR] Connection to Avira update bridge failed: SSL peer certificate or SSH remote key was not OK. Error Code: 51. Check your Internet connection or proxy settings.
11/21/2020,11:19:13.954 [UPD] [INFO] Get product file from update server using direct connection.
11/21/2020,11:19:14.812 [UPD] [ERROR] Connection to Avira update bridge failed: SSL peer certificate or SSH remote key was not OK. Error Code: 51. Check your Internet connection or proxy settings.
11/21/2020,11:19:23.817 [UPD] [INFO] Get product file from update server using direct connection.
11/21/2020,11:19:24.718 [UPD] [ERROR] Connection to Avira update bridge failed: SSL peer certificate or SSH remote key was not OK. Error Code: 51. Check your Internet connection or proxy settings.
11/21/2020,11:19:24.719 [UPD] [INFO] Get product file from update server using system proxy.
11/21/2020,11:19:25.624 [UPD] [ERROR] Connection to Avira update bridge failed: SSL peer certificate or SSH remote key was not OK. Error Code: 51. Check your Internet connection or proxy settings.
11/21/2020,11:19:28.626 [UPD] [INFO] Get product file from update server using system proxy.
11/21/2020,11:19:29.525 [UPD] [ERROR] Connection to Avira update bridge failed: SSL peer certificate or SSH remote key was not OK. Error Code: 51. Check your Internet connection or proxy settings.
11/21/2020,11:19:35.527 [UPD] [INFO] Get product file from update server using system proxy.
11/21/2020,11:19:36.415 [UPD] [ERROR] Connection to Avira update bridge failed: SSL peer certificate or SSH remote key was not OK. Error Code: 51. Check your Internet connection or proxy settings.
11/21/2020,11:19:45.418 [UPD] [INFO] Get product file from update server using system proxy.
11/21/2020,11:19:46.334 [UPD] [ERROR] Connection to Avira update bridge failed: SSL peer certificate or SSH remote key was not OK. Error Code: 51. Check your Internet connection or proxy settings.
11/21/2020,11:19:46.335 [UPD] [ERROR] Missing settings from updater bridge: No filename list and update server is available.
11/21/2020,11:19:46.336 [UPD] [ERROR] No Internet connection.
Summary:
********
0 Files downloaded
0 Files installed
Saturday, November 21, 2020 11:19:46 AM
The update failed! Error: 4
--
※ 编辑: Willful1 (114.137.93.103 台湾), 11/22/2020 01:37:03
1F:推 greg7575: 有花钱去问客服 11/22 09:48
2F:→ greg7575: 看一下系统时间有没有错 11/22 09:50
3F:推 gmkuo: 重开ISP的数据机跟分享器看看。我遇过一次Steam软体可登入 11/22 18:09
4F:→ gmkuo: 但无法使用钱包,重开後就正常了。可能是後端机房调整线路 11/22 18:10
5F:→ gmkuo: 影响加密连线。 11/22 18:11
6F:推 jfgt7j8qgx: 以前用小红伞的时候,也会偶尔无法更新 11/26 18:09
7F:→ q0325: 小红伞 之前删掉 看工作管理还有exe在跑 关都关不掉 11/27 06:47
8F:→ q0325: 後来进下档案位置进安全模式终於删掉 今天用电脑用自己装 11/27 06:48
9F:→ q0325: avira开头程式 真的有点傻眼..... 11/27 06:49