※ [本文转录自 hypermall 看板 #1NQDuIwS ] 作者: akstyle (下地狱只是个回家的概念) 看板: hypermall 标题: Re: [闲聊] 燕麦退货,costco 放大决招了 时间: Tue Jun 21 14:26:23 2016 前面原文恕删 此文为代PO 已经过同意 朋友在周日就写了一封信给了美国总部 信件内容提要: 1.你们的商业契约里明文百分之百可退,为何变成一定要有实物才能退? 2.而且我买的还是不合法的贵格,为何一定要有实物才能退? 3.如果一定要有实物才可退?为何我亲眼看到有外国人只拿了一张卡, 没带任何东西就可以退货?而且他还不是退"贵格" 而照台中店当日6/18副店长林淑陞的说法:因为是生鲜 所以可无物退款 重点来了,当天那个老外他明明退的不是生鲜食品 因此我质疑是否只有台湾人一定要有物才可退? 而外国人不用? 这到底是各店政策问题?还是单纯的种族歧视问题? 信件内容: I am disappoint that your return policy and your employee. First, you argue that "we guarantee your satisfaction on every product we sell with a full refund." However, you do not mention I need to give you the product I bought from you rather than my purchase history recorded in my member card. Second, the assistant manager and the duty manager are the same person so that I cannot appeal my request to different manager. The last, why can foreigners refund without bringing the products they bought, but Taiwanese cannot. Is this racial discrimination? By the way, I am _________, and my member number is ___________ -------------------------------------------------------------------------------------------------- The product I bought last year is Quaker's oat, which is illegal in Taiwan because it contains the pesticide, glyphosate. I finished the product I bought, and I left nothing of Quaker's including the package. On the evening of June 18, Taiwan Standard Time, your assistant manager (林淑 陞), who also claims she is the duty manager in Taichung Costco, strongly refuses my refund because only those who bring contents of the product or the package of the product can refund. As a result, I am forced to follow the rule, which your assistant manager (林淑陞) claims, to get my refund despite the fact that you have my purchase history in my member card. Is this your statement, “we guarantee your satisfaction on every product we sell with a full refund”? Moreover, I questions why the foreigner without having to bring anything but only his card can refund. She replies what they cannot bring may be the rotten fresh food. However, I know this is not true because the purchase products foreigner refund is about nut products. Can I recognize there are different return policies between foreigners and Taiwanese? That is, is this racial discrimination? I am looking forward your response. .........................................................终止线 美国总公司则将信件转给台湾总公司 并於信件内约定为6/20.21中午12点打电话沟通 结果不但未依约定时间内打来,而是在其他我忙不过来的时间打来 打来的内容和态度,还真令我叹为观止 打来的是位"自称"台湾营运处处长的黄_ _先生 为何名字是_ _2格替代 稍候解释 通话时间:36分钟 ....................................... 黄先生的谈话内容摘要: 1.贵格的问题要有货才可退,这是通例,不论美国台湾都一样 我们对待会员的方式一视同仁...etc 2.林淑陞为副店长,并且为当日值班经理,至於外国人与台湾人退货差别 事情,我不知道 3.我的职称是台湾营运处处长,我姓黄,只要投诉我,大家都知道,因此 你还有没有问题?如果没有问题,我要挂电话了 ........................................黄 摘要终止线 原PO回应: 1.你说你们对所有会员一视同仁,但我明明就有看到网友致函给美国总公司, 总公司的回覆是无物可退 (但黄还是跳针说他们采用的是通例,美国与台湾一致,要有物才可退) 2.电话开头我就已经跟黄先生确认过,是否已经看过我的投诉信 他也回答:有 并且清楚的跟我解释,该名员工(林淑陞)的正式职称,投信至今快48小时了 但黄先生仍对我质疑此是否涉及种族歧视或相关政策不一的疑虑不清楚?? 这位黄先生的身分/职称到底是甚麽? 令我存疑 3.我对你的回覆不满意,因此我想向你们美国总公司反应 而你号称是台湾总公司营运处处长,你的发言应该代表你们台湾总公司的官方回应 因此我需要你的名字,请给我你的名字和正式职称 一开始的回答就是黄的谈话摘要3,後来开始攻击我,问我为何要大小声? 作这些事是在得意甚麽?你到底要甚麽? 我要的就是你的名字跟职称阿!?怪了!不然怎麽知道你的代表性? 随便一个打电话过来的就说是主管,结果一问3不知 不知为何有外国人与台湾人退货差别? 连自己的中文名字都说的不清不楚,确认了半天 还是只会跳针 "我已经说过了" "你去投诉大家都知道" 最後确实有说出名字 但又跟他确认了快30分钟才知道正式写法 通话时间36分钟 几乎就耗在这问题上..... 至於关键的种族差异退货问题 他把电话挂了!没错!他把我电话挂掉了! 所以我还没有办法问下一个问题就结束了对话 那我除了请人上来PO文回覆这项讯息外 请问各位乡民 接下来我该怎麽办? --

※ 发信站: 批踢踢实业坊(ptt.cc), 来自: 61.224.174.7 ※ 文章网址: https://webptt.com/cn.aspx?n=bbs/hypermall/M.1466490386.A.E9C.html ※ akstyle:转录至看板 Gossiping 06/21 14:45 ※ basicnet:转录至看板 Gossiping 06/21 23:10

※ 发信站: 批踢踢实业坊(ptt.cc) ※ 转录者: ql5069 (123.193.210.83), 06/22/2016 00:41:25